Housing Customer Service Advisor

2 weeks ago


London, United Kingdom Voxconsultants Full time

Housing Repairs Customer Service Advisor
This is a HOUSING REPAIRS customer service advisor position
1 Looking for 6 repairs officers to provide a single point of contact for those contacting the council's about housing services and repairs.
2 To ensures that customers receive a timely and positive response to their contact with the council's, achieving performance targets and high rates of satisfaction.
3 To respond to customer enquiries at the first point of contact from a variety of customer access channels, including telephone, email, web, social media, and post.
4 To deliver a consistent, reliable, customer focused service, ensuring value for money and responsive services to anyone contacting LBHF and to act as a positive role model for all staff.
Customer Service Experience
Experience in Housing Repairs Customer Service is ESSENTIAL
Experience working with Councils and Housing Associations is ESSENTIAL
Contract
Inital 3 to 6 month contract
Monday to Friday 9am to 5pm
PAYE via Umbrella
Office based (fully in the office)
If you are interested in this Repairs Customer Service Advisor position APPLY NOW Seniority level Mid-Senior level

Employment type Full-time

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