Lead Investigator

9 months ago

London, United Kingdom Financial Conduct Authority Full time

The Role

The Risk and Compliance Oversight Division (R&CO) performs the second line of defence function in the FCA. R&CO helps the FCA identify, assess, and report risks that threaten the FCA's ability to deliver its statutory objectives.

The Division is responsible for:

- Defining and owning the FCA Risk Management Framework;
- Providing ongoing guidance and oversight of risk management across the FCA;
- Enterprise-wide risk analysis and reporting;
- Delivery of Regulatory Investigations and Assurance;
- Compliance Oversight; and
- Complaints.

We are recruiting for a Lead Investigator to lead a team of investigators working in our Complaints Department. The Regulators (the FCA, PRA and Bank of England) are required to have a complaints scheme for the investigation of complaints about how we carry out our relevant functions.

What does the role involve? What are the key responsibilities?
- Supporting the Manager by leading a team of complaint investigators responsible for the investigation of complaints about the FCA.
- Act as deputy for the manager as required.
- Leading and managing the team; including operational, performance management, coaching and personal and competency development, with a strong focus on the development of knowledge, skills and performance of the team.
- Oversight of complex investigations and leading the investigations for the most complex cases.
- Leading investigation on high profile or high complexity complaints.
- Identification of areas for improvement within the team or the wider organisation and drive changes through to help with continuous improvement.
- As a Lead investigator, you will also play a key role in the work of the department and implementation of its ambitious plans.
- Strong and timely decision-making skills, based upon the accurate consideration of all the relevant factors.
- Excellent time and workload management, demonstrating the ability to manage and prioritise different tasks effectively.
- Responsible for developing and maintaining effective relationships with relevant stakeholders and partners, both internally and externally.
- Reviewing performance, management information, quality assurance and feedback to inform and drive continuous improvement of processes and the development of individuals in the team.
- Ability to prioritise workloads and demonstrate a risk-based approach to work.

Working in the complaint team, you will benefit from working in an outcome focused team environment which will afford opportunities to:

- Be empowered and take responsibility for own workload and share experiences with others.
- Demonstrate leadership skills through leading a team of complaint investigators.
- Work across the FCA (e.g. Authorisations, Supervision, Enforcement, etc) on a range of complex issues.
- Demonstrate judgement, decision making, analysis & investigation and flexibility.
- Identify risks and issues and determine the best course of action.
- Put analytical, problem solving and professional skills into practice.
- Interact with a wide range of internal and external stakeholders.
- Training and personal development.
- Be involved in or lead projects

Skills/Experience Required

Minimum
- Experience in complaints investigations and management of investigations or any equivalent level of investigations expertise and management.
- Experience of managing others in terms of coaching, mentoring, QA, referral decisions, case management and case progression.

Essential
- Regulatory and/or financial services experience.
- Experience of inspiring others to high levels of performance.
- Communication - able to communicate clearly and effectively, both orally and in writing with both internal and external stakeholders.
- Team working - able to work collaboratively, developing good working relationships and ensuring that relevant information and best practice is shared appropriately.
- Ability to deliver against SLAs.
- Stakeholder management - able to develop strong working relationships
- Analysis and Investigation - able to analyse different sources of data and select the most appropriate for further investigation where required.
- Judgement & Decision making - able to demonstrate confidence in ability to use sound judgment to reach conclusions.
- Ability to work to tight deadlines and managing a team to deliver within statutory service standards.
- Personal Accountability - able to take personal responsibility for the quality and timeliness of work and able to achieve results with little oversight.
- Influencing and negotiation skills able to convince others to own expressed point of view and gain agreement.

Desirable
- Confidence to present recommendations to Senior Leaders and FCA committees.
- Knowledge of FCA systems.

About the FCA

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protect

  • Investigator Lead

    4 weeks ago

    London, Greater London, United Kingdom Warner Scott Recruitment Full time

    Job Title: Global Litigation and Arbitration InvestigatorWe are seeking an experienced professional to support our global litigation and arbitration practice.About the Role:Lead complex investigations in support of litigation, arbitration, and asset searches.Develop strategies and methodologies for international asset searches.Manage cases outside the region...

  • Investigations Lead

    4 weeks ago

    London, Greater London, United Kingdom Lawson Chase Full time

    Job OverviewWe are seeking an experienced Investigations Lead to join our London office at Lawson Chase. This is a unique opportunity for a skilled professional to manage complex projects and drive business growth.

  • Lead Cybercrime Investigator

    4 weeks ago

    London, Greater London, United Kingdom eTeam Full time

    Job Title: Lead Cybercrime InvestigatorEstimated Salary: £70,000 - £80,000 per annumWe are seeking a highly experienced Lead Cybercrime Investigator to join our team at eTeam. As a key member of our cybercrime team, you will be responsible for investigating complex cybercrime cases, working closely with law enforcement agencies and other stakeholders to...

  • Investigations Lead

    3 weeks ago

    London, Greater London, United Kingdom Nursing and Midwifery Council Full time

    About the TeamOur Investigations team provides legal advice and support to the NMC in investigating cases and fulfilling our regulatory purpose. The team is part of a large, talented legal community, delivering legal services across multiple teams and specialisms.As a Senior Lawyer in this team, you will be jointly responsible for leading and managing the...

  • Incident Investigation Lead

    3 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    Job DescriptionWe are looking for an Incident Investigation Lead to drive critical incident investigations and establish, expand, and standardize our team's internal investigation processes. This role involves re-active critical cases as well as pro-active incident mitigation strategies.Key responsibilities include:Carrying out critical incident...

  • Lead Forensic Investigator

    2 weeks ago

    London, United Kingdom Johnson Controls Full time

    **Job Details** **What will you do** **Remote working options in other locations in EMEA region will be considered for this vacancy.** **How you will do it - Carry out the vision and mission of Forensic Investigations to prevent, detect, and investigate issues of fraud and financial abuse within the company. - Identify, and clearly define forensic issues...

  • Investigations Lead Specialist

    4 weeks ago

    London, Greater London, United Kingdom Danos Group Full time

    Job Summary:We are seeking an experienced Investigations Lead Specialist to join our team at Danos Group. The successful candidate will have a strong background in financial crime investigations and a proven track record of success in AML/CTF and sanctions compliance.Estimated Salary: $150,000 - $200,000 per annum, depending on experience.About the Role:This...

  • Fintech Investigations Lead

    4 weeks ago

    London, Greater London, United Kingdom Carmoola Group Full time

    **Transforming Car Finance through Innovation and Excellence**Carmoola Group is a leading fintech car finance lender, seeking an innovative Fintech Investigations Lead to join our forward-thinking team. In this role, you will take ownership of the complaints and fraud space, ensuring we deliver exceptional customer experiences while maintaining regulatory...

  • Lead Investigator

    4 days ago

    London, United Kingdom Good Law Project Full time

    Lead Investigator: Project "Dark Money" Job Purpose In our fight for a fairer, greener future, Good Law Project has previously embarked on a series of legal interventions focused on the activities of 55 Tufton Street. From undisclosed donors and misinformation to astroturfing and lobbying, we intend to continue our work debasing the Tufton Street lobby...

  • Investigation Manager Lead

    1 month ago

    Little London, United Kingdom Nursing and Midwifery Council Full time

    About the RoleAs a Senior Registration Investigation Team Manager, you will lead a team responsible for investigating health and character concerns regarding applications to join or remain on the register. This includes initial applications, revalidation, readmission, restoration, and other related matters.Our team operates within the Professional Regulation...

  • Lead Complaints Investigator

    7 months ago

    London, United Kingdom Financial Conduct Authority Full time

    Lead Complaints Investigator **Salary**: National - ranging from £57,600 to £71,900 per annum and London - ranging from £63,300 to £79,100 per annum. Are you interested in leading a small team working in the Complaints Department dealing with high profile and complex complaints? The team/ department We have an exciting opportunity for a talented Lead...

  • Investigative Journalism Lead

    4 weeks ago

    London, Greater London, United Kingdom Zinc Network Full time

    Zinc Network promotes open, democratic societies, and helps to protect them from threats such as disinformation, violent extremism, and corruption.We design integrated programmes for our clients by drawing on best practice from behavioural science, human-centred design, marketing, and digital.The Investigative Journalism Lead will deliver capacity-building...

  • Lead Investigator of Professional Practice

    4 weeks ago

    London, Greater London, United Kingdom NURSING & MIDWIFERY COUNCIL Full time

    About the JobWe are currently seeking a highly skilled and experienced Lead Investigator of Professional Practice to join our Registration Investigation Team. In this role, you will be responsible for leading a team of investigators in conducting complex and sensitive investigations into health and character concerns regarding applications to join or remain...

  • Accredited Financial Investigator Lead

    3 weeks ago

    London, Greater London, United Kingdom Police Life Full time

    Key ResponsibilitiesAs a Specialist Trading Standards Officer leading on the Proceeds of Crime Act (POCA) and financial investigations, you will be responsible for:Taking a lead on POCA investigations and providing guidance and support to other investigating officers across the service.

  • Investigator

    4 months ago

    London, United Kingdom CV-Library Full time

    JOB ADVERT: INVESTIGATOR (Temporary) Our client, a leading organisation within Law Enforcement, is seeking an experienced and dynamic Investigator to join their team, starting ASAP for a 3 month initial contract with very likely ongoing long-term extension. Working alongside prosecutors and principal investigators, the Investigator will play a crucial role...

  • Compliance and Investigations Lead

    4 weeks ago

    London, Greater London, United Kingdom ONE HIRING UK&I Full time

    Key ResponsibilitiesThis role could suit individuals with various backgrounds, including HM Revenue & Customs experience in Tax Disputes, Resolutions or Investigations, Big 4 or Top 10 Firm ACA / CTA qualified individuals looking for clearer progression, and Mid-Tiered, Mix-Tax Background with Private Client and Corporate Tax experience.As a Tax Disputes &...

  • Investigations and Security Lead

    4 weeks ago

    London, Greater London, United Kingdom Michael Page Full time

    Key Responsibilities">As our Investigations and Security Lead, you will be responsible for conducting thorough investigations into security incidents, analyzing data to identify patterns and trends, and providing expert recommendations to prevent future occurrences. Your expertise in global security operations and risk management will enable you to develop...

  • Ground Investigation Lead

    4 weeks ago

    London, Greater London, United Kingdom SOCOTEC UK Limited Full time

    **Job Description:**We are seeking a seasoned Lead Geologist to join our ground investigation team in the Yorkshire and North East region.Your primary responsibilities will include supervising site investigations, managing staff, and ensuring compliance with regulatory requirements.About You:We're looking for a detail-oriented professional with excellent...

  • Investigation Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Nursing and Midwifery Council Full time

    About the RoleThis is a senior management position within the Registration and Revalidation Operations team, responsible for leading case investigations into health and character concerns regarding applications to join, re-join or remain on the register.

  • Patient Safety Investigation Lead

    9 months ago

    London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

    The Quality and Patient Safety Team is looking for a committed and innovative individual with experience across all areas of quality and safety to join our team as the Patient Safety Investigation Lead. This is a brand new role, heading up our new Patient Safety Investigation Team. This is an exciting time to be joining an enthusiastic and collaborative...