Fintech Investigations Lead
22 hours ago
**Transforming Car Finance through Innovation and Excellence**
Carmoola Group is a leading fintech car finance lender, seeking an innovative Fintech Investigations Lead to join our forward-thinking team. In this role, you will take ownership of the complaints and fraud space, ensuring we deliver exceptional customer experiences while maintaining regulatory standards.
**Your Key Responsibilities:**
Investigate complaints related to vehicle issues, determining their validity and managing independent inspections as necessary. Enhance the customer experience by identifying opportunities for improvement and collaborating with internal teams. Conduct thorough fraud investigations for flagged applicants, create and refine dashboards for improved oversight, and produce detailed fraud reports for senior leadership.
**Requirements:**
- Experience in a compliance, complaints, or investigative role.
- Familiarity with the FCA's complaint handling rules.
- Familiarity with the National Fraud Database.
**What We Offer:
- A competitive salary range of £40k-£50k per annum.
- A hybrid working model, allowing for 1 day per week in our London office.
- The opportunity to shape the future of the Fraud and Complaints space at Carmoola as the company grows.
- A vibrant, supportive work environment where innovation and excellence are celebrated.
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