Technical Support

4 weeks ago


Leeds, United Kingdom 4it Recruitment Ltd Full time

**IT Support - 2nd/3rd line - O365 - Leeds/Hybrid - to £45K + excellent opportunity to learn Security and Cloud**

**Responsibilities**:

- Provide desktop support and server support to ensure smooth operations and optimal performance.
- Mentor and support a junior team member, sharing knowledge and expertise.
- Act as a source of knowledge for the team, providing guidance and assistance when needed.
- Engage in project-based work, contributing to the enhancement of our IT infrastructure.
- Collaborate with other teams to ensure effective resolution of technical issues.

**Requirements**:

- Minimum 3 years of general IT experience, with expertise in 2nd and 3rd line support.
- Proficiency in Office 365, including user management, security settings, and troubleshooting.
- Familiarity with servers, networks, and operating systems (Windows and Linux).

**Desirable**
- Knowledge of security principles and best practices is desirable, but not essential. This is an excellent opportunity for individuals keen on developing their security expertise.
- Office 365 admin
- Experience with Security Information Event Management (SIEM) systems would be highly advantageous.
- Cloud experience, particularly with Azure, would be beneficial. This role presents an excellent chance to gain practical experience in cloud technologies.
- Exposure to endpoint protection and antivirus solutions is preferred.

This is an excellent opportunity for an IT professional looking to expand their skills and contribute to a dynamic team environment. We offer a competitive salary, opportunities for growth, and a supportive work culture. Additionally, this role provides an exceptional learning environment to deepen your knowledge of security and cloud technologies, making it ideal for individuals looking to further their expertise in these areas.

**Benefits**
- to £45K
- 25 days holiday
- 5% bonus (company discretionary)
- Pension
- Healthcare Cover
- Discounted retail perks
- On site gym
- Training programmes/courses

IT support, technical support, desktop, helpdesk, support analyst, technical analyst, server support, windows, linux, office 365, O365, Office 365 admin, security, SIEM, cloud, azure, aws, ticketing, IT analyst, 2nd line, 3rd line, second line, third line, infrastructure

**Salary**: Up to £45,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 3 years (required)
- 2nd / 3rd line: 3 years (preferred)
- Information security: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Leeds

Reference ID: JPA11


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