![Nationwide Assistance Group](https://media.trabajo.org/img/noimg.jpg)
Client Technical Support
3 days ago
Nationwide Assistance Group is an industry leading provider of assistance services to the automotive, travel and medical assistance industries. We provide vehicle assistance for vehicles from standard cars to HGV, including chemical and ADR vehicle assistance. We provide these service and repair solutions for a wide range of industries. We pride ourselves on delivering a first class service delivery including technical support and assistance to ensure our clients' operations run efficiently and down time is kept to a minimum.
We have offices across the UK and in Europe where we operate our own operational depots alongside our independent network of highly skilled and accredited suppliers.
**Responsibilities**:
- Act as the primary point of contact for clients requiring technical support and assistance.
- Coordinate with field technicians across our network partners to schedule and dispatch service and breakdown calls as needed.
- Managing service and breakdown requests ensuring timely resolution of issues to minimize downtime for clients.
- Maintain accurate records of service calls, including details of the issue, troubleshooting steps, and resolution.
- Stay updated on product developments, technical specifications, and industry trends to provide informed support to clients.
**Requirements**:
- Worked in a similar environment and service and breakdown industry related business.
- Good communicator and team player
- Experience in technical support, within a breakdown, service, or repair environment.
- Experience in problem solving skills using methodical and cost-effective approach.
- Experience to include the ability to quickly diagnose and resolve technical issues.
- Ability to work independently and collaboratively in a fast-paced contact centre.
- Understanding in using remote assistance tools and diagnostic software where available.
- Outside of agreed core hours the Flexibility to work occasional evenings or weekends to support control centres and client needs.
- Working knowledge of our operating system -APEX would be an advantage.
Pay: From £35,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Leeds, LS5 3BF
Reference ID: CTS/LS/NEA2024
Expected start date: 03/06/2024
-
Field Sales Area Manager
4 weeks ago
Leeds, United Kingdom Client Full timeField Sales Area Manager (Technical/Medical/H&S/Fire Safety Products) Leeds Field role - Covering the North of England £38,000 + Commission (OTE up to 48k) + Company Vehicle + Industry Training + Long-Term Career Development + Highly Stable Business + Autonomy + 33 Days Holiday + Company BenefitsExcellent opportunity for a Field Salesperson to join a...
-
Field Sales Area Manager
1 month ago
Leeds, United Kingdom Client Full timeField Sales Area Manager (Technical/Medical/H&S/Fire Safety Products) Leeds Field role - Covering the North of England £38,000 + Commission (OTE up to 48k) + Company Vehicle + Industry Training + Long-Term Career Development + Highly Stable Business + Autonomy + 33 Days Holiday + Company BenefitsExcellent opportunity for a Field Salesperson to join a...
-
Field Sales Area Manager
1 month ago
Leeds, United Kingdom Client Full timeField Sales Area Manager (Technical/Medical/H&S/Fire Safety Products) Leeds Field role - Covering the North of England £38,000 + Commission (OTE up to 48k) + Company Vehicle + Industry Training + Long-Term Career Development + Highly Stable Business + Autonomy + 33 Days Holiday + Company BenefitsExcellent opportunity for a Field Salesperson to join a...
-
Technical Manager
4 weeks ago
Leeds, United Kingdom Client 1 Full timeProduct Manager (Solar/BESS)Leeds£40,000 - £50,000 + Excellent Career Progression + Private Health Care + Life insurance + EV Vehicle salary sacrifice scheme + PensionAre you a Technical Renewable Engineer looking to take the next step in your career with a well established forward thinking business, offering incredible earning potential for the right...
-
Technical Manager
4 weeks ago
Leeds, United Kingdom Client 1 Full timeProduct Manager (Solar/BESS)Leeds£40,000 - £50,000 + Excellent Career Progression + Private Health Care + Life insurance + EV Vehicle salary sacrifice scheme + PensionAre you a Technical Renewable Engineer looking to take the next step in your career with a well established forward thinking business, offering incredible earning potential for the right...
-
Joiner/ Shop-Fitter
1 month ago
Leeds, United Kingdom Client Full timeJoiner/ Shop-Fitter (Progression to Project Manager)£38,000 - £40,000 + Progression to Installation Project Manager + Routes to Directorship + Fantastic Training + Autonomy + Bonuses + VehicleCommutable from Bradford, Leeds, Huddersfield, York, Barnsley, Wakefield, and moreAre you a joiner/ carpenter or experienced with Shop Fit-Outs looking for a...
-
Joiner/ Shop-Fitter
4 weeks ago
Leeds, United Kingdom Client Full timeJoiner/ Shop-Fitter (Progression to Project Manager)£38,000 - £40,000 + Progression to Installation Project Manager + Routes to Directorship + Fantastic Training + Autonomy + Bonuses + VehicleCommutable from Bradford, Leeds, Huddersfield, York, Barnsley, Wakefield, and moreAre you a joiner/ carpenter or experienced with Shop Fit-Outs looking for a...
-
Sales Team Leader
3 days ago
Leeds, United Kingdom Client Full timeSales Team Leader (Facilities/HVAC)£33,000 - £35,000 + Hybrid Working + Training + Career Progression + Excellent Company BenefitsLeeds, UK (Commutable from Bradford, Baildon, Pudsey, Wetherby, Bingley, Otley)Do you have Sales experience in the Facilities Management industry? Are you looking to join a UK-leading company within a key strategic role...
-
Estimating Engineer
3 days ago
Leeds, United Kingdom Client Full timeEstimating Engineer£30,000 - £37,000 + Hybrid working + Private Pension + 33 Days HolidayLeeds (Hybrid Working)Excellent opportunity for someone from a mechanical engineering background looking to further their career and take on an estimating role where they can play a significant part in high-profile projects in the power generation and petrochemical...
-
Mechanical Design Engineer
1 month ago
Leeds, United Kingdom Client Full timeMechanical Design Engineer (Cranes / Lifting) Office Based - Leeds £40,000 - £60,000 + Professional Industry Training (Based in Australia) + Company Phone / Laptop Are you a CAD Technician with previous Crane / Lift Engineering experience?Do you want to progress into a role offering technical training for 2 month in Australia on tower cranes...
-
Mechanical Design Engineer
4 weeks ago
Leeds, United Kingdom Client Full timeMechanical Design Engineer (Cranes / Lifting) Office Based - Leeds £40,000 - £60,000 + Professional Industry Training (Based in Australia) + Company Phone / Laptop Are you a CAD Technician with previous Crane / Lift Engineering experience?Do you want to progress into a role offering technical training for 2 month in Australia on tower cranes...
-
Field Sales Area Manager
4 weeks ago
Leeds, Leeds, United Kingdom Client Full timeField Sales Area Manager (Technical/Medical/H&S/Fire Safety Products) Leeds Field role - Covering the North of England £38,000 + Commission (OTE up to 48k) + Company Vehicle + Industry Training + Long-Term Career Development + Highly Stable Business + Autonomy + 33 Days Holiday + Company BenefitsExcellent opportunity for a Field Salesperson to join a global...
-
Technical Support Consultant
3 weeks ago
Leeds, United Kingdom Marmion Full time**Technical Support Consultant** - **Based in Leeds**: - **£30,000 - £55,000 pa, Dependant on Experience**: - **Flexible Hybrid Working**: - **Excellent Development Opportunities**: - **Employee Health Cash Plan** **THE OPPORTUNITY** We have partnered with a well-established provider of integration software and services, who are searching for...
-
M&E Design Engineer
4 weeks ago
Leeds, United Kingdom Client Full timeM&E Design Engineer (Low Carbon Technology)Tyne and Wear - Hybrid Role £50,000 + Progression + Training + Help Toward Chartership + Sociable Company + Pension + Great Holiday PackageAre you looking for an opportunity to join a company that offers progression and focuses on sustainability? Do you have a degree in Mechanical/Electrical Engineering or...
-
M&E Design Engineer
4 weeks ago
Leeds, Leeds, United Kingdom Client Full timeM&E Design Engineer (Low Carbon Technology)Tyne and Wear - Hybrid Role £50,000 + Progression + Training + Help Toward Chartership + Sociable Company + Pension + Great Holiday PackageAre you looking for an opportunity to join a company that offers progression and focuses on sustainability? Do you have a degree in Mechanical/Electrical Engineering or Building...
-
Lead M&E Engineer
5 days ago
Leeds, United Kingdom Client Full timeLead M&E Engineer (Low Carbon Technology)Leeds - Hybrid Role £50,000 - £60,000 + Progression + Training + Help Toward Chartership + Sociable Company + Pension + Great Holiday PackageAre you looking for an opportunity to join a company that offers progression and focuses on sustainability? Do you have a degree in Mechanical/Electrical Engineering or...
-
Refrigeration Service Engineer
1 month ago
Leeds, United Kingdom Client Full timeRefrigeration Service Engineer (Progression to Contracts Technician)£45,000 - £49,000 (OTE: £65,000+) + Technical Training + Training into Contracts Management + Career Progression + Premium-Paid Overtime + Van & Fuel Card + Door-to-Door Pay + Local Patch + Company Pension + 33 Days HolidayField based, commutable from Leeds, Bradford, York,...
-
Technical Support Executive
2 weeks ago
Leeds, Leeds, United Kingdom Telescope Full timeSalary: £25,000 per yearRequirements:Telescope is seeking a Technical Support Executive to manage and implement in-house SaaS products. Initially, you will familiarize yourself with the software and systems, focusing on customer experience, problem-solving, and technical skills.Up to 2 years of relevant professional experienceBSc in IT, Software, Computing,...
-
Technical Support Specialist
2 weeks ago
Leeds, United Kingdom Prometheus Group Full timeCompany Overview Prometheus Group is responsible for developing software solutions to aid day-to-day operations for our clients. We work on a global scale, with a focus on the Oil and Gas, Energy and Manufacturing industries. Technical Support Specialists are the caretakers of our clients, being the first point of contact when they need assistance. With...
-
Technical Support
2 months ago
Leeds, United Kingdom HH Driveright Full timeResponsibilities: - Provide technical support to end-users for Vehicle tracking, HHD Dashboard, and IT infrastructure related issues - Troubleshoot and resolve technical problems in a timely manner - Configure, and maintainexisting devices installed - Communicate effectively with end-users to understand and address their technical needs - Document and track...