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Client Technical Support

4 months ago

Leeds, United Kingdom Nationwide Assistance Group Full time

Nationwide Assistance Group is an industry leading provider of assistance services to the automotive, travel and medical assistance industries. We provide vehicle assistance for vehicles from standard cars to HGV, including chemical and ADR vehicle assistance. We provide these service and repair solutions for a wide range of industries. We pride ourselves on delivering a first class service delivery including technical support and assistance to ensure our clients' operations run efficiently and down time is kept to a minimum.

We have offices across the UK and in Europe where we operate our own operational depots alongside our independent network of highly skilled and accredited suppliers.

**Responsibilities**:

- Act as the primary point of contact for clients requiring technical support and assistance.
- Coordinate with field technicians across our network partners to schedule and dispatch service and breakdown calls as needed.
- Managing service and breakdown requests ensuring timely resolution of issues to minimize downtime for clients.
- Maintain accurate records of service calls, including details of the issue, troubleshooting steps, and resolution.
- Stay updated on product developments, technical specifications, and industry trends to provide informed support to clients.

**Requirements**:

- Worked in a similar environment and service and breakdown industry related business.
- Good communicator and team player
- Experience in technical support, within a breakdown, service, or repair environment.
- Experience in problem solving skills using methodical and cost-effective approach.
- Experience to include the ability to quickly diagnose and resolve technical issues.
- Ability to work independently and collaboratively in a fast-paced contact centre.
- Understanding in using remote assistance tools and diagnostic software where available.
- Outside of agreed core hours the Flexibility to work occasional evenings or weekends to support control centres and client needs.
- Working knowledge of our operating system -APEX would be an advantage.

Pay: From £35,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Leeds, LS5 3BF

Reference ID: CTS/LS/NEA2024
Expected start date: 03/06/2024