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Technical Support Specialist

2 months ago

Leeds, Leeds, United Kingdom AFP Technology Full time
About AFP Technology

We are a rapidly expanding managed services provider based in the UK, dedicated to delivering exceptional IT solutions to our clients. Our team is passionate about providing top-notch technical support and services that meet the evolving needs of our customers.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical team, you will be responsible for providing 2nd line IT support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to clients via phone, email, and on-site visits.
  • Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure.
  • Collaborate with our team to identify and implement process improvements.
  • Develop and maintain strong relationships with clients to ensure their IT needs are met.
  • Stay up-to-date with the latest technologies and industry trends to provide expert advice and guidance.
Requirements
  • At least 3 years of experience in technical support or a related field.
  • Strong technical knowledge of Microsoft Cloud, Virtualisation, Windows Server, Networking, and Backup solutions.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Desired Qualifications
  • Cloud migrations experience.
  • Microsoft Intune management experience.
  • Cyber Essentials certification.
  • Experience with Apple technology and devices.
What We Offer
  • Competitive salary range £25k - £30k.
  • 20 days holiday + 8 bank holidays + 1 additional day per year.
  • Christmas week off every year.
  • Generous pension scheme.
  • On-site parking and EV charging.
  • High-spec company laptop.
  • All travel expenses paid.
  • Company events and social activities.
  • Bright HR employee portal with access to discounts and offers.
  • Employee assistance and wellbeing programme.
  • Unlimited professional certifications and training.