Technical Support Advisor
6 months ago
**Technical Support Advisor**
**Job Overview**:
**Responsibilities**:
- Provide technical support to users across regions, troubleshooting and resolving issues related to the internal bespoke system.
- Collaborate with the App Developer to understand system requirements and contribute to system enhancements.
- Conduct training sessions for end-users to optimise system utilisation.
- Act as a liaison between the technical team and non-technical stakeholders, ensuring effective communication and understanding of requirements.
- Participate in the development and implementation of system upgrades and improvements.
- Document and maintain technical support processes and procedures.
**Requirements**:
- Proven experience as a Technical Support Advisor or similar role.
- Familiarity with internal bespoke systems and experience in their support and development.
- Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical team members.
- Experience collaborating with App Developers or similar roles.
- Solid understanding of system architecture and troubleshooting methodologies.
- Excellent problem-solving skills and attention to detail.
- Ability to adapt quickly to new technologies and work in a dynamic environment.
**Education and Certifications**:
- Bachelor’s degree in a relevant field or equivalent work experience.
**Benefits**:
- Competitive salary
- Free on-site parking
- Professional development opportunities
- 20 days holiday + Bank Holidays
Join our team and contribute to the success of a growing a nationwide window cleaning company.
**Salary**: £24,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
Ability to Commute:
- Leeds (required)
Work Location: In person
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