Customer Service Production Coordinator

5 months ago


Caerphilly, United Kingdom Hydro Aluminium UK Ltd Full time

Hydro is one of the main suppliers of aluminium extrusions committed to delivering high finish products to the automotive and engineering industries within the UK and European markets. Due to our on-going expansion, we are currently looking for a Customer Service Production Coordinator to join our fast paced manufacturing site in Bedwas, Caerphilly.

**Company Benefits**:
**27 days annual leave per annum plus bank holidays, workplace pension scheme, life insurance cover, health scheme, Specsavers vouchers, company sick pay after 12 months, free tea & coffee, free parking, long service awards, target incentives bonus, Christmas 'Thank You' vouchers, flexible working & free uniform, staff committees (including on site Women's Network).**

**Role Purpose**:
**Responsibilities will include, but are not limited to**:

- Communication with the Customer Services Manager regarding new orders.
- Provide feedback to the Customer Services Manager regarding progress of orders to enable feedback to the customer and / or external sales managers.
- Provide the Customer Services Manager with production status update for the daily plant meetings.
- On notification of new orders, plan any applicable Outwork to give our suppliers forewarning of upcoming work.
- Checking production orders from team leaders ensuring they are completed correctly and entering these orders when satisfied.
- Being aware of open production orders and chasing production when these orders are not returned on time.
- Create load labels where applicable.
- Book transport for delivery to suppliers and customers and booking transport for the return back to site where necessary.
- Chasing outwork suppliers to ensure work is completed within the planned timescale.
- Raising of outwork orders and stock transfers (to and from suppliers).
- Communication with goods inwards to notify of upcoming shipments from Outwork.
- Ensuring stock is accurate at every stage of booking.
- System housekeeping.
- Ensure focus on KPI’s.
- Help to Support the development the CRM system.
- Support in annual stock takes.

**Skills, Knowledge & Experience**:

- Customer focused view on business operation is crucial.
- Understanding of fabrication and working with related suppliers is desirable.
- Good English skills both orally and written.
- Good level of MS office and IT competence.
- Flexible and willing to do “ad-hoc” work outside of normal office hours.
- Excellent interpersonal and communication skills.
- Good work ethic and drive to complete work.
- Good time-management skills.
- Ability to multi-task.
- Critical-thinker and problem-solver.

**Responsibilities list is not exhaustive.**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (required)

Work Location: In person



  • Caerphilly, United Kingdom United Welsh Full time

    **We’re looking for someone to join our award-winning Customer Engagement Team as a Customer Engagement Coordinator.**: You will be an adaptive, knowledgeable, committed and friendly first point of contact for our residents through a variety of communication methods. If you’re kind, empathetic and have customer service experience, we’d love to hear...


  • Caerphilly, United Kingdom Nuaire Full time

    **Customer Service Executive** We are proud manufacturers of market-leading ventilation systems that save energy and improve indoor air quality. Established over 30 years ago, and now part of the Genuit Group, we make high quality and solution-based ventilation products for the domestic and light commercial building industry from our state-of-the-art Genuit...


  • Caerphilly, United Kingdom Vibe Recruit Full time

    **Customer Service Administrator** **£23,000 + company pension and excellent career development** **Caerphilly** Do you have experience in Customer Service? Does the thought of making a real difference in a rewarding role appeal to you? Are you interested in working for an award winning company with ‘Investors in People Gold’ status? If so, we’d...


  • Caerphilly, United Kingdom Nextbase Full time

    We are Nextbase: The largest provider of dash cams in the UK and have presence all over the globe. When you step through the door of our Hub in Wales you are instantly greeted with our ‘product wall’ which shows our incredible journey from a start-up producing portable entertainment devices, through to best in the market dashcams. We are not done yet; we...


  • Caerphilly, United Kingdom Nextbase Full time

    We are Nextbase: The largest provider of dash cams in the UK and have presence all over the globe. When you step through the door of our Hub in Wales you are instantly greeted with our ‘product wall’ which shows our incredible journey from a start-up producing portable entertainment devices, through to best in the market dashcams. We are not done yet; we...


  • Caerphilly, United Kingdom Nextbase Full time

    We are Nextbase: The largest provider of dash cams in the UK and have presence all over the globe. When you step through the door of our Hub in Wales you are instantly greeted with our ‘product wall’ which shows our incredible journey from a start-up producing portable entertainment devices, through to best in the market dashcams. We are not done yet; we...


  • Caerphilly, United Kingdom Nuaire Full time

    **Key Responsibilities** - Provide accurate key information to Customers and Representatives on Nuaire commercial and residential products, influencing and advising customers on the features and benefits of the products to secure sales. - Take every opportunity to continually recognise buying signals, turning an enquiry into an order and up sell other...


  • Caerphilly, United Kingdom Nextbase Full time

    We are Nextbase: The largest provider of dash cams in the UK and have presence all over the globe. When you step through the door of our Hub in Wales you are instantly greeted with our ‘product wall’ which shows our incredible journey from a start-up producing portable entertainment devices, through to best in the market dashcams. We are not done yet; we...

  • Customer Service Lead

    4 weeks ago


    Caerphilly, United Kingdom Ecolab Full time

    Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team at Ecolab. As a key member of our customer service department, you will be responsible for providing advanced customer support while actively developing the skills and knowledge required to transition into a team leadership position.Key ResponsibilitiesDeliver exceptional...

  • Customer Service Lead

    1 month ago


    Caerphilly, United Kingdom Ecolab Full time

    Job DescriptionThe Lead Customer Service Associate is a pivotal role within the customer service department, responsible for providing advanced customer support while actively developing the skills and knowledge required to transition into a team leadership position. This position primarily focuses on delivering exceptional customer service, with...


  • Caerphilly, United Kingdom Bridge of Hope Full time

    ** Job Title**:Administrator/Customer Service Advisor **Location**:Caerphilly **Salary**:£11.44 per hour **Hours**: Full time. Monday - Friday 8am-4pm/9am-5pm/10am-6pm (flexible that after 6 months you may be asked to would work 6am-2pm/2pm-10pm on rare one off occasions but these particular shift would be working from home) Here at The Recruitment Co, we...


  • Caerphilly, United Kingdom CV-Library Full time

    Customer Service Administrator £26,000 Hybrid working+ company pension & great employee benefits Caerphilly Do you have experience in Customer Service? Does the thought of making a real difference in a rewarding role appeal to you? Are you interested in working for an award winning company with 'Investors in People Gold' status? If so,...

  • Customer Service Agent

    6 months ago


    Caerphilly, United Kingdom Yolk Recruitment Full time

    **Customer Service Advisor** Are you passionate Customer Service Advisor who loves providing exceptional customer care and building lasting relationships? Do you thrive in a fast-paced environment where attention to detail and effective communication are key? If so, you may want to take a look at this role! Yolk Recruitment are collaborating with a dynamic...


  • Caerphilly, United Kingdom PHS Group Full time

    **_Customer Service Experts - we’re looking for you!_** - **_Customer Service Administrator_**: - **_Dublin 10_**: - **_€30,000.00 and excellent benefits_**: - **_Great hours Monday to Friday, no evening or weekend work_**: - **_Full Time, permanent position - Hybrid following initial training _** - Based in or near Dublin? Enjoy helping customers?...


  • Caerphilly, United Kingdom CV-Library Full time

    CUSTOMER SERVICE ADVISOR CAERPHILLY Competitive Salary Our client, a leading technology manufacturer, are looking for a Customer Service Advisor to join their fast-paced team. As a Customer Service Advisor, you will navigate the complexities of customer inquiries with expertise and precision. Hours of work are shifted across Monday – Friday, 8am...


  • Caerphilly, United Kingdom Ecolab Full time

    Customer Service Agent RoleWe are seeking a highly skilled and dedicated Customer Service Agent to join our dynamic team at Ecolab. As a Customer Service Agent, you will play a crucial role in ensuring exceptional customer experiences and satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing accurate and...


  • Caerphilly, United Kingdom Ecolab Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences and satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing...


  • Caerphilly, United Kingdom Ecolab Full time

    Customer Service Agent RoleWe are seeking a highly skilled and dedicated Customer Service Agent to join our dynamic team at Ecolab. As a Customer Service Agent, you will play a crucial role in ensuring exceptional customer experiences and satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing accurate and...

  • Customer Service

    6 months ago


    Caerphilly, United Kingdom Joseph Hughes Associates Ltd Full time

    **Customer Service - Planner Administrator** **Caerphilly area** **Part Time role-8 hours per week Wednesday and Thursday afternoons** **£11 per hour** **Global Manufacturer** - To provide prompt, accurate information and update customers of the order status. - To liase with Production and Purchasing to ensure customer requirements are fulfilled. - To...

  • Production Planner

    5 months ago


    Caerphilly, United Kingdom Nuaire Full time

    Our production teams build our ventilation products to the highest standards, ensuring that Nuaire’s reputation for quality, safety and innovation is upheld. Working closely with internal cross-functional teams, we ensure that customer orders are built to schedule, providing them with the excellent products they have come to expect from Nuaire. **The...