Customer Service Advisor

1 month ago

Caerphilly, United Kingdom CV-Library Full time

CUSTOMER SERVICE ADVISOR
CAERPHILLY
Competitive Salary
Our client, a leading technology manufacturer, are looking for a Customer Service Advisor to join their fast-paced team. As a Customer Service Advisor, you will navigate the complexities of customer inquiries with expertise and precision.
Hours of work are shifted across Monday – Friday, 8am – 6pm, and once every four weeks working a Saturday 9am – 5.30pm.
BENEFITS
This role offers 25 days holiday, plus an extra day for your birthday Additional benefits include private medical, a free company product and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.
RESPONSIBILITIES
As a Customer Service Advisor, you will be:
* Communicating with and responding to customers about incidents, events, and requests, demonstrating excellent levels of customer service
* Taking action to provide solutions which solve complex problems permanently
* Analysing, diagnosing, and resolving all errors, faults, and incidents
* Consistently recording accurate information to support improvements and decision making
* Prioritising and managing several open issues and incoming calls
* Providing excellent customer service, building a good rapport through open and interactive communication
WHAT YOU NEED
To be considered for the role of Customer Service Advisor, you will need:
* Previous experience in a customer facing role – ideally phone-based customer service experience
* Excellent communication skills, both verbal and written
* Excellent organisation and time management skills
* The ability to work well under pressure
* A warm and friendly disposition, with the passion to help customers
* The ability to create and develop good rapports with customers
NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming a Customer Service Advisor, then apply with you CV today Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out. Apply today

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