Administrator

6 months ago

Lyme Regis, United Kingdom Lyme Bay Medical Practice Full time

The impression created is very important and strongly influences patient experience. To be committed to personal learning and development to enhance skills and competencies where appropriate to promote continuous improvement to the patient journey. To work as part of a team committed to providing the best possible level of care to patients by supporting each other, providing training and support to any new or existing staff member as appropriate. Main Duties and Responsibilities of the Post Provide a first point of contact for patients within the surgery Greet patients politely, cheerfully and with respect Maintain patient confidentiality in accordance with the Data Protection Act, Caldicott Guardian and Practice Policy Answer the telephone, make appointments for patients and answer queries and questions Take messages of a clinical nature and pass to the appropriate clinical professional for action (these can on occasions be a medical emergency) and action in a timely manner Ensure patients are kept updated if there are any delays in pre-booked appointment times Alert Minor Injuries nurse as soon as a minor injury patient arrives Keep reception area, waiting room and workstations tidy and free from clutter Provide administrative support to all clinical staff as required Opening and distribution of surgery post Book patients into appropriate clinical sessions Action and complete SystmOne tasks all urgent tasks to be completed within 24 hours Ensure contemporaneous patient documentation data entry is entered on the electronic surgery clinical system Scan patient letters and test results into the clinical system Check MJog daily for any patient replies Open and file electronic clinical letters, OOH reports and admission alerts Accept and deduct patients via the Health Authority links and report any issues to Administration Team Lead Issue repeat prescriptions including prescription queries and weekly prescriptions Register new patients and temporary residents in accordance with Practice procedures Summarise medical notes/records Deal with medical reports/insurance requests - collecting notes ready for GP to action, photocopying and sending completed reports.

Run basic patient, clinical and organisational reports from the clinical system Listen attentively to patient complaints, resolving minor problems or referring to the Practice Manager where appropriate Attend and contribute to Practice Meetings Escalate any problems or concerns to your Line Manager Prepare the surgery for the start of the day, this can include: Opening the building and deactivating the alarm system Preparing the phone system to take patient calls Switching on lights Turning on computers Checking the computer for OOH reports and dealing with appropriately repare the surgery for the end of the day, this can include: Locking the building and activating the alarm system Transferring the phone system to the message service Switching off lights Close all windows Close all doors Turning off computers, photocopier etc Due to the fast pace of change within Primary Care and the NHS as whole, the above lists are not exhaustive and the post-holder should expect their job roles and tasks to change in line with the needs of the practice Communication and Working Relationships Communicate regularly with colleagues, doctors and nurses within the surgery, the community Nursing Team, attached staff, patients, members of the general public and a range of external agencies. Communication will take place by way of face-to-face contact, meetings, phone calls and written communication. This is a fast paced and demanding role; the post holder will have continuous interruptions and a constant stream of people in need of their attention. This is a job for people who truly enjoy working with the public.

Provide and receive routine, sensitive, confidential, contentious, and complex, information. This will require tact, reassurance, persuasive, and negotiation skills. Empathy is required during communication with patients, service providers and staff over sensitive issues. Health and Safety Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work.

The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare. You are also required to make yourself aware of the Practice/Dorset HealthCare Health and Safety Policies and to report any accidents/incidents. Equal Opportunities The Practice is committed to the development of positive policies to promote equal opportunity in employment. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the equal opportunity measures adopted by the Practice.

You are also required to make yourself aware of the Practice/Dorset H

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