Sales Administrator
7 months ago
We are looking for an experienced Sales Administrator to join a well-established, family-run SME based in Bognor Regis.
As Sales Administrator you will serve as a key point of contact for customers with queries about products, orders and deliveries whilst also providing support for the sales team.
Key duties and responsibilities....
- Receiving and processing purchase orders.
- Taking incoming calls and fielding queries
- Verifying orders, including customers' personal information and payment details.
- Maintaining and updating sales and customer records.
- Compiling reports as required by the sales manager
- Expediting orders through internal liaison.
- Directing feedback from customers to relevant departments including new product and sales increase ideas
- Providing after sales support by resolving simple technical issues and escalating issues as necessary
- Supporting the sales department with other administrative tasks, if requested.
**Requirements**:
- Proven experience in sales administration and customer service in a product related industry
- Exceptional interpersonal (Verbal and written)
- Experience using CRM systems and MS Excel
- Technical aptitude to understand and troubleshoot customer enquiries
- Excellent organizational and multitasking skills
- Ability to work under deadlines
- Customer focussed
- Solutions orientated
Hours
**Monday to Thursday**: 8:00am - 5:00pm
**Friday**: 8:00am - 2.30pm
**Benefits**:
Salary - £28,000 - £30,000 (DOE)
22 days holiday + Statutory
Discretionary Bonus
Free lunch daily
Progression opportunities available
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