Customer Service Administrator

7 months ago


Coventry, United Kingdom Blue Arrow Full time

We are looking for a Customer Service Administrator to work for Law Society in Coventry.

This a great opportunity you don't wanna miss.

Full time role - 37.5 hours

Pay rate : £10.90

Working hours : 8am - 4pm Monday to Friday

Location : Unit A, Colonnade Point, Prologis Park, COVENTRY, CV6 4BU

Training : provided and paid for

JOB PURPOSE:
To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors.

We are looking for experienced Customer Service Administrators with at least 12months demonstrable experience working within a client-based customer service role.

KEY RESPONSIBILITIES:

- Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures
- Receive, assess and acknowledge incoming documentation and direct appropriately
- Log incoming post onto our in-house database and create physical files
- Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
- Determine ownership of files and documents and the authority needed for the release
- To sift files and redact documents prior to release.
- Taking responsibility for chasing information and keeping clients updated.
- Support the intervention process
- Ensure all aspects of confidentiality are strictly observed
- Ability to comply with Health & Safety instructions and guidance
- Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
- Ensure all responsibilities to be carried out in line with local and company guidelines

KEY SKILLS & QUALIFICATIONS:

- Good knowledge of MS office and a working knowledge of general IT
- Excellent communication skills both oral and written with the ability to communicate at all levels
- Excellent customer service skills - the ability to effectively communicate clearly with demanding customers

If you're interested in this role, APPLY and we will be in touch.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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