Service Administration Manager

4 days ago


Coventry, United Kingdom Methodist Homes (MHA) Full time

**Service Administration Manager covering West Midlands, Coventry and Warwickshire**

**Permanent - Full Time - 37 hours per week**

The main purpose of the role is to:
To provide peripatetic administrative support to a defined number of homes. To cover in the event of SSM vacancies, both remotely and based in the homes.

Working as part of the management team in the Home, the Service Administration Manager is responsible for providing an efficient and effective administrative support service across all aspects of the Home's operation. The Service Administration Manager willassist the Home Manager in ensuring that the Home is compliant with external regulator requirements as well as internal MHA policies and procedures. This includes providing support with:
processing, monitoring and effective systems management of relevant staff and resident information (financial and non-financial)

collating and communicating accurate and efficient data, highlighting anomalies / risks promptly to assist the Home Manager to drive quality and continuous improvement in the Home.

Effective administration service including payroll processing, staff rotas, holiday collation, recruitment, leaver data, absence management and staff training.

Effective customer service to both internal and external customers to ensure all queries are responded to promptly and accurately.

Systems expert on the team, supporting the Home Manager to deliver business/system changes and ensure data is effectively transferred from old system to new and that Home is fully compliant with new ways of working.

The Service Administration Manager will be dealing with confidential information and is expected to role model MHA's values by demonstrating professional, confidential and discreet behaviour.

The role is peripatetic and will involve travel and staying away from home. A base home will be nominated for each Manager.

**For more information about the role please review the Job Description attached.**

"Agencies: Please note, MHA do not accept unsolicited CV's from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV's from agencies that have been appointed and briefed by MHA's central Talent AcquisitionTeam."



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