Customer Service

7 months ago

Coventry, United Kingdom Parents in Logistics Ltd Full time

Job Title: Customer Service

A customer service/admin role typically combines responsibilities related to customer service with administrative tasks. In such a position, an individual is expected to handle both customer-facing duties and various administrative functions. Here are some common aspects of a customer service/admin role:

- **Customer Service Responsibilities**:

- Responding to customer inquiries, providing information about products or services.
- Assisting customers with order processing, tracking, and addressing any issues related to purchases.
- Resolving customer complaints and concerns in a professional and timely manner.
- Offering support and guidance on product usage, troubleshooting, and technical issues.
- Building and maintaining positive relationships with customers through effective communication.
- **Administrative Responsibilities**:

- Managing and organizing paperwork, documents, and customer records.
- Data entry and maintenance of customer information in databases or customer relationship management (CRM) systems.
- Coordinating and scheduling appointments or services.
- Handling general administrative tasks such as filing, scanning, and sorting documents.
- Assisting with inventory management or order fulfillment processes.
- **Communication Skills**:

- **Multitasking**:

- Balancing customer interactions with administrative tasks requires the ability to multitask efficiently.
- **Problem-Solving**:

- The role may involve resolving both customer issues and administrative challenges, requiring problem-solving skills.
- **Tech Savvy**:

- **Organization**:

- Maintaining a well-organized work environment and being able to manage and prioritize tasks is essential.
- **Team Collaboration**:

- Collaborating with other team members, such as sales, marketing, or other administrative staff, to ensure smooth operations and a cohesive customer experience.
- **Adherence to Policies**:

- Following company policies and procedures in both customer interactions and administrative tasks.

Combining customer service and administrative responsibilities in a single role helps ensure a streamlined and efficient approach to managing customer interactions while also handling essential behind-the-scenes tasks to support overall business operations.The role of a warehouse manager is multifaceted, encompassing a range of responsibilities to ensure the smooth and efficient operation of a warehouse or distribution center. Here are key aspects of a warehouse manager's role:

- **Inventory Management**:

- Supervising the receipt, storage, and dispatch of goods.
- Implementing inventory control measures to optimize stock levels.
- Conducting regular stock checks and reconciling discrepancies.
- **Team Leadership**:

- Leading and motivating warehouse staff, including supervisors, pickers, and packers.
- Scheduling and assigning tasks, ensuring efficient use of manpower.
- Providing training and development opportunities to enhance team skills.
- **Operational Efficiency**:

- Designing and implementing efficient warehouse processes and workflows.
- Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement.
- Implementing strategies to enhance productivity while maintaining quality standards.
- **Safety and Compliance**:

- Enforcing safety protocols and ensuring compliance with health and safety regulations.
- Conducting regular safety training sessions for warehouse staff.
- Staying informed about industry regulations and implementing necessary changes to ensure compliance.
- **Equipment Management**:

- Overseeing the maintenance and proper use of warehouse equipment, such as forklifts and conveyor systems.
- Coordinating repairs and upgrades as needed to keep equipment in optimal condition.
- **Customer Service**:

- Collaborating with customer service and sales teams to meet customer expectations.
- Ensuring accurate and timely order fulfillment to maintain customer satisfaction.
- Addressing and resolving customer complaints or issues related to warehouse operations.
- **Cost Management**:

- Developing and managing the warehouse budget, controlling costs related to labor, equipment, and supplies.
- Identifying cost-saving opportunities and implementing efficient resource allocation.
- **Communication**:

- Fostering effective communication within the warehouse team and with other departments.
- Collaborating with suppliers, logistics partners, and other stakeholders to optimize supply chain processes.
- **Problem-Solving**:

- Addressing challenges and resolving issues that may arise in day-to-day warehouse operations.
- Developing and implementing solutions to overcome obstacles and improve overall efficiency.
- **Technology Utilization**:

- Utilizing warehouse management systems (WMS) and other technology tools to streamline operations.
- Staying informed about advancements in technology to continuously improve warehouse processes.

**Salary**: From £30,

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