Customer Service Agent
6 months ago
**Responsibilities**:
- To be the first point of customer contact, providing the highest possible level of customer service
- Dealing with a variety of customer service activities, with flexibility dependent of the department’s needs.
- Work closely with colleagues in other departments to ensure that orders are dealt with in accordance to the current customer service priorities and guidelines.
- Take all customer orders accurately and process them into the necessary IT system in a timely manner ensuring that the customer service requirements are agreed and met.
- Conduct all daily checks following the current Customer Service Procedures to prevent mistakes happening and ensure customer service requirements are met.
- Working in tandem with Transport Coordinators and Sales Administrator, maintaining high levels of communication and customer service.
- Develop relationships with External Sales Team, understanding the region and customer base.
- Proactively resolve customer issues/complaints or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised dates
- Log customer complaints including details and reasoning for complaint and take ownership of the complaints, use learning to stop repeat incidents.
**Experience**:
- MS Excel
- Outlook
- SAP knowledge (desirable)
- Excellent organisational and communication skills
- Telephony skills (essential)
- Previous Customer Service experience (essential)
- Geographical area knowledge (desirable)
- Previously worked in an office environment (desirable)
Shifts will be 7:30am-4pm, 8:30am-5pm, on a rota basis
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£25,000.00 per year
Schedule:
- Day shift
Work Location: In person
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