Customer Service Agent
6 months ago
**Job title: Customer Service Agent**
**Salary: £23,200 pa**
**Location: Friars House, Coventry/Hybrid**
**Hours: 37.5hrs**
**Role type: Permanent**
We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.
We are seeing a significant growth. Last year, we increased our team by 50%, and we don’t see that slowing down anytime soon, so we experience occasional growing pains. But the good news is that you can be part of helping us grow up and shaping the future of the company.
If you want to know what kind of company we are and what it’s like to work at WAD then head over to our careers page for all the information you need. You can get there by clicking here.
One last thing, the salary advertised is reflective of the compensation we can offer for this position. We know time is valuable, so we encourage you to consider this before applying.
**What would your role at We Are Digital look like?**
Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further resource or equipment are required you will book appointments and request equipment as appropriate. You will need to build rapport and communicate effectively with members of the public and partners and ensure the highest standard of professional conduct.
**What are we looking for**
You will have previous experience within a contact centre environment working with members of the public, either face to face or telephone. Strong communication skills with the ability to show empathy and build rapport to include good questioning techniques to establish important information.
Excellent IT skills with a working knowledge of Microsoft Office, databases and call handling technology for the purpose of recording call outcomes accurately and efficiently on our CRM system. This post will involve handling confidential data and a DBS check will be required.
**How do we recruit?**
We are committed to equality of opportunity across our organisation. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.
**Job Types**: Permanent, Full-time
**Salary**: £23,200.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Coventry, CV1 2TE: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Coventry, CV1 2TE
Reference ID: CSAWAGKF1
-
Customer Service Agent
6 months ago
Coventry, United Kingdom Northgate Vehicle Hire Full time**Salary**: £24,684 + bonus up to £1,850 OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to...
-
Customer Service Agent
6 months ago
Coventry, United Kingdom I2I Recruitment Full time**Customer Service Agent.** **Coventry** **£10.90 p/h** **Temporary Ongoing** Are you looking for an opportunity to showcase your administrative skills while providing excellent customer service? - Join our client who specialise in state-of-the-art scanning bureaux and highly secure storage facilities across the UK, offering comprehensive document...
-
Customer Service Agent
3 weeks ago
Coventry, United Kingdom Blue Arroww Full timeJOB TITLE Customer Service Agent ACCOUNTABLE TO Team Leader - Intervention Archives Location: Prologis Park, Coventry, CV6 4BUCoventry JOB PURPOSE To receive incoming calls and emails regarding Interventions.To receive and process requests for files/ documents which may be held in the SRA's intervention Archive.KEY RESPONSIBILITIES * Handle incoming...
-
Customer Service Agent
7 months ago
Coventry, United Kingdom We Are Group Full time**Customer Service Agent, Part Time** **Salary**:£23,200 pro rata** **Location**: Friars House, Coventry **Hours**: 22.5 hours per week **Role type**: Part Time - **Monday - Friday 10am - 2:30pm** We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live...
-
Customer Service Agent
6 months ago
Coventry, United Kingdom Talent Hire Group Full time**Responsibilities**: - To be the first point of customer contact, providing the highest possible level of customer service - Dealing with a variety of customer service activities, with flexibility dependent of the department’s needs. - Work closely with colleagues in other departments to ensure that orders are dealt with in accordance to the current...
-
Customer Service Agent
6 months ago
Coventry, United Kingdom Talent Hire Group Full time**Main Duties & Responsibilities** - Take all customer orders accurately and process them into the system in a timely manner ensuring that the customer service requirements are agreed and met. - Listening to the customer and understanding their needs - Negotiating and endeavoring to satisfy the customer, keeping them informed - Dealing with a variety of...
-
Customer Service
6 months ago
Coventry, United Kingdom haart Full time: Join our West Midlands team as a Property Manager, based at haart Estate Agents in Coventry. You'll enjoy a role where no two days are the same, and where you can begin developing your career from day one. **The benefits of being a Property Manager at **haart Estate Agents in Coventry** - Basic salary range of £20000 to £27500 per year, dependent on...
-
Customer Service
7 months ago
Coventry, United Kingdom Spicerhaart Full timeOverview: Join our West Midlands team as a Property Manager, based at haart Estate Agents in Coventry. You'll enjoy a role where no two days are the same, and where you can begin developing your career from day one. **The benefits of being a Property Manager at **haart Estate Agents in Coventry** - Basic salary range of £20000 to £27500 per year,...
-
Estate Agent
6 months ago
Coventry, United Kingdom Connells Group Full timeAt **Atkinson Stilgoe**, We’re looking for an **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Coventry**. OTE- £27,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their dream home by generating and booking...
-
Trainee Estate Agent
6 months ago
Coventry, United Kingdom Connells Group Full timeOTE - £25,000 - Uncapped Commission - Career Progression At **Connells**, we're looking for a highly motivated **Trainee Estate Agent **to go out as a **Canvasser** and conduct **viewings **for our residential sales team in branch in **Coventry**. **A quick look at the role** In this role you will be helping potential buyers by carrying out viewings and...
-
Enforcement Agent
6 months ago
Coventry, United Kingdom Novax Recruitment Ltd Full time**Job Title: Enforcement Agent** **Location: Coventry** **Salary: £23,800 - £26,000 (OTE £50,000 - £75,000)** **The Role** - Visiting debtor's properties to arrange payment of outstanding debts, setting up and agreeing repayment arrangements. Customer service and empathy is key to the success of this role. - Where a solution cannot be find you will be...
-
Enforcement Agent
6 months ago
Coventry, United Kingdom Bristow and Sutor Group Full time**Company Description** **About Bristow and Sutor** Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years' supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where...
-
Senior Estate Agent
6 months ago
Coventry, United Kingdom Connells Group Full timeAt **Atkinson Stilgoe**, part of the Connells Group, we're looking for a highly motivated **Senior Estate Agent **to join as a **Lister** and List Property's for our fantastic residential sales team in branch in **Balsall Common.** OTE- £30,000 - £38,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be...
-
Senior Estate Agent
6 months ago
Coventry, United Kingdom Connells Group Full timeOTE: £35,000 - Uncapped Commission, Career Progression, Company Car/Car Allowance We’re looking for a highly motivated **Sales Valuer/Lister **to complement our fantastic residential sales team in **Coventry **working in our well known **Bairstow Eves **estate agency. **What’s in it for you as our Sales Valuer/Lister?** - Industry leading **training...
-
Rental Agent
1 week ago
Coventry, United Kingdom Thrifty Car & Van Rental Full timeThis role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve...
-
Lettings Estate Agent
6 months ago
Coventry, United Kingdom haart Full time: **An exciting opportunity to join haart Estate Agents in Coventry is here!** **We are looking for a lettings negotiator to join the team.** **Take your career to next level and join haart Estate Agents today!** **Benefits of being a Lettings Negotiator with haart Estate Agents in Coventry** - Complete on-target earnings exceeding £25,000 per year -...
-
Lettings Estate Agent
6 months ago
Coventry, United Kingdom Spicerhaart Full timeOverview: **An exciting opportunity to join haart Estate Agents in Coventry is here!** **We are looking for a lettings negotiator to join the team.** **Take your career to next level and join haart Estate Agents today!** **Benefits of being a Lettings Negotiator with haart Estate Agents in Coventry** - Complete on-target earnings exceeding £25,000 per...
-
Collections and Recovery Agent
2 months ago
Coventry, United Kingdom Leasys Full timeThe purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt...
-
Collections and Recovery Agent
2 months ago
Coventry, United Kingdom Leasys Full timeThe purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt...
-
Collections and Recovery Agent
2 months ago
Coventry, United Kingdom Leasys Full timeThe purpose of the Collections & Recovery Agent is to chase overdue debt, resolve any customer related invoice queries and agree any payment plans in line with authority matrix. The Collections & Recovery Agent will also handle any customer cases that require escalated actions such as vehicle repossession or preparation and hand over for external debt...