Customer Service Specialist
6 months ago
We are looking for a Customer Service Specialist to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Collaborate with other departments to ensure timely resolution of customer concerns
Requirements and skills:
- Previous customer service experience in a call center or retail environment
- Experience in the energy industry is desirable, but not essential as training will be provided
- Experience using a CRM system is desirable, but not essential as training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and accuracy
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
**Salary**: £24,000.00-£27,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- customer service: 1 year (required)
Work Location: In person
-
Customer Service Specialist
7 months ago
Coventry, United Kingdom Fox ESS Full timeWe are looking for a Customer Service Specialist to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator...
-
Customer Service Specialist CRM
1 day ago
Coventry, United Kingdom Ernest Gordon Recruitment Limited Full timeCustomer Service Specialist (CRM / SAP) Coventry £26,000 - £31,000 + Progression + Training + Generous Bonus + Generous Pension + Company Benefits Are you from a Customer Service / Internal Sales background or similar looking to work for a multi-national Engineering Specialist, where you will work in a small close-knit team working a varied role...
-
Customer Service Specialist
2 weeks ago
Coventry, Coventry, United Kingdom Global Payments Full timeAbout the Role:We are seeking a Customer Service Specialist to join our Disputes and Chargebacks team in Coventry. As a key member of our team, you will be responsible for building and maintaining relationships with customers and third parties, answering customer queries effectively, and determining if disputed transactions are covered under federal and card...
-
Customer Service Advisor
2 days ago
Coventry, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Service Advisor in Coventry **Your new company** Are you looking to move careers and secure a office based role? An expanding business is looking for people to join their team in Coventry on a permanent basis. **Your new role** You will be part of the customer service team, taking inbound calls from customers and supporting with a variety of general...
-
Customer Service Resolution Specialist
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeAbout the Role:The Customer Service Resolution Specialist role is an exciting opportunity to work with a leading education technology company like ParentPay Group. As a specialist, you will play a crucial part in delivering exceptional customer experiences.Key Accountabilities:Provide timely and effective support to customers via various communication...
-
Customer Service and Logistics Specialist
3 days ago
Coventry, Coventry, United Kingdom MotorMatchLTD Full timeWe are seeking an exceptional Customer Service and Logistics Specialist to join MotorMatch Recruitment Ltd's team. This role involves coordinating with the Workshop and Site Controllers to ensure accurate data entry into Autoflow and providing regular updates to customers regarding their vehicle repair status.Coordinate repair bookings based on customer...
-
Customer Service Advisor Temp
4 days ago
Coventry, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Service Advisor in Coventry City Centre - Temporary **Your new company** This business offers IT support and training across the UK. Based in Coventry City Centre, this business works closely with the Government to provide support and is looking for talented people to support a growing business. **Your new role** You will be assisting with providing...
-
Customer Service Coordinator
3 days ago
Coventry, Coventry, United Kingdom NHS Full timeJob Description: Customer Service CoordinatorNHS Coventry and Warwickshire ICB is looking for a skilled Customer Service Coordinator to join their team. This role involves providing a high level of customer service to internal and external stakeholders, ensuring that all enquiries are dealt with promptly and professionally.**Main Duties:*** Provide...
-
Part Time Customer Service Advisor
2 days ago
Coventry, United Kingdom Hays Specialist Recruitment Limited Full timePart Time Customer Service Advisor in Coventry **Your new company** Are you looking to move careers and secure an office based role? Are you looking for more flexible hours to suit your lifestyle? An expanding business is looking for people to join their team on a part time basis in Coventry. **Your new role** You will be part of the customer service team,...
-
Management Specialist
2 weeks ago
Coventry, Coventry, United Kingdom Service Care Solutions Full timeThe Service Care Solutions team is looking for an experienced Management Specialist to join their Voids Housing team. This is a full-time, permanent role offering up to £58,271 per year. As a Management Specialist, you will be responsible for managing the day-to-day activities of a team of Trade Supervisors, Trade Engineers and sub-contractors. You will...
-
Customer Service Specialist/product Support
7 months ago
Coventry, United Kingdom Contact Centre Recruitment Full time**Customer Service Specialist/Product Support (French speaking)** **9 - 5 Monday to Friday (some occasional weekend work - made up in lieu)** **Hybrid working / Warwick.** Our client, a specialist manufacturer are looking for an exceptional **French speaking Customer Service **Specialist to join their Support team on a **Hybrid **working basis, two days...
-
Customer Service Representative
1 day ago
Coventry, United Kingdom Thefutureworks Full timeWe are currently recruiting for a Customer Service Representative to join the Coventry University Futurelets Team. This is permanent position, salary of 19707 per annum. Primary based at the busy and demanding Accommodation 'one stop shop' and support frontline Reception desk on a rota basis. You will be the first point of contact for all our customers,...
-
Customer Service Coordinator
2 days ago
Coventry, Coventry, United Kingdom Hays Social Care Full timeAbout Our TeamWe are a specialist sheltered scheme housing provider operating nationwide, with a reputation for delivering high-quality services to our customers.Job SummaryWe are seeking a skilled Customer Service Coordinator to join our team. The successful candidate will be responsible for providing exceptional customer service to our customers aged...
-
Customer Complaints Specialist
2 weeks ago
Coventry, Coventry, United Kingdom Stonewater Full timeJob Title: Customer Complaints SpecialistEstimated Salary: £28,000 - £35,000 per annum Company Overview:Stonewater is a leading provider of affordable housing in the UK. We are committed to delivering excellent customer service and providing high-quality living environments for our residents. Job Description:The Customer Complaints Specialist will work...
-
Electrical Maintenance Specialist
1 week ago
Coventry, Coventry, United Kingdom Service Care Solutions Full timeJob Title: Electrical Maintenance SpecialistWe are seeking a skilled and experienced Electrician to join our team at Service Care Solutions. As an Electrical Maintenance Specialist, you will be responsible for carrying out electrical pre-planned maintenance and reactive activities across a multi-building site.Key Responsibilities:Carry out electrical...
-
Customer Service Representatives
2 weeks ago
Coventry, United Kingdom Tulip Recruitment Full timeCustomer Service Administrators/Representatives required on a full-time temporary basis until April 2025. The successful candidates will have previous administration and/or customer service experience. This is not a telephone based role. You will be required to work in their offices based in Coventry for the initial 4 weeks of training, the role will then...
-
Customer Service Representatives
2 weeks ago
Coventry, United Kingdom CV-Library Full timeCustomer Service Administrators/Representatives required on a full-time temporary basis until April 2025. The successful candidates will have previous administration and/or customer service experience. This is not a telephone based role. You will be required to work in their offices based in Coventry for the initial 4 weeks of training, the role will then...
-
Customer Service Representatives
2 weeks ago
Coventry, United Kingdom CV-Library Full timeCustomer Service Representatives required on a full-time temporary basis until March/April 2025. The successful candidates will have previous administration and/or customer service experience. You must be available to commence employment on 13 January 2025 or 17 February 2025 You will be required to work in their offices based in Coventry for the initial 4...
-
Customer Service Representatives
2 weeks ago
Coventry, United Kingdom Tulip Recruitment Full timeCustomer Service Administrators/Representatives required on a full-time temporary basis until April 2025. The successful candidates will have previous administration and/or customer service experience. This is not a telephone based role. You will be required to work in their offices based in Coventry for the initial 4 weeks of training, the role will then...
-
Customer Experience Specialist
1 week ago
Coventry, Coventry, United Kingdom Cracker Barrel Full time**Customer Experience Specialist - Join Our Team!**We're looking for a skilled Customer Experience Specialist to join our team at Cracker Barrel. As a Server, you will be responsible for creating a welcoming atmosphere and providing exceptional customer service to our guests.**Key Responsibilities:**Prepare and serve food and beverages to customers in a...