Customer Service Specialist/product Support

5 months ago


Coventry, United Kingdom Contact Centre Recruitment Full time

**Customer Service Specialist/Product Support (French speaking)**

**9 - 5 Monday to Friday (some occasional weekend work - made up in lieu)**

**Hybrid working / Warwick.**

Our client, a specialist manufacturer are looking for an exceptional **French speaking Customer Service **Specialist to join their Support team on a **Hybrid **working basis, two days in office (Warwick) and the remaining working from home. This position comes with fantastic benefits package along with a base salary of up to **£30,000** such as b**onus scheme, 25 day’s holidays + bank holidays, healthcare cash plan and much more**

**Responsibilities**:

- Prioritizing daily customer support queries and providing timely resolutions.
- Handling technical inquiries from non-technical users with clarity and expertise.
- Working towards achieving an excellent first-time resolution for customers.
- Adapting to the growing needs of our EU business, with an initial focus on 50% French and 50% English queries.

Essential Skills:

- Excellent proficiency in English as well as either French (written and verbal)
- Demonstrated ability to comprehend technical queries and provide effective solutions.
- Prior experience in a French speaking customer service role
- Strong organizational and problem-solving skills.
- Experience in a digital environment.
- Proven track record of generating sales leads.
- Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.

Desirable Skills:

- Previous experience working for an e-commerce brand.
- Knowledge of CRM systems
- Comfortable engaging with customers via phone calls.

**Benefits**:

- 25 days’ holiday + bank holidays
- Profit bonus scheme.
- Healthcare cash plan
- A collaborative working environment
- Employee share scheme
- Employer pension scheme
- Choice of hardware
- Gym discounts
- Free on-site parking
- Training and development

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Coventry



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