Service Desk Support Specialist
10 hours ago
We are seeking a highly skilled Service Desk Support Specialist to join our team at Universal Business Team. As a key member of our operations team, you will play a vital role in providing exceptional service to our customers.
About the Job:- You will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
- Providing information on delivery ETA updates will also be a key part of your duties.
- In addition, you will need to communicate with customers regarding alternative products for items with long lead times.
- Coordinating with carriers on delivery queries and returns is another important aspect of this role.
- Effective handling of complaints in a controlled manner is essential for success in this position.
- Proven experience in a Customer Services role is essential.
- A calm and composed demeanor is vital for resolving complex issues.
- Excellent literacy and email communication skills are necessary for effective communication.
- A pleasant telephone manner is also a must.
- A good grasp of IT and systems is required for efficient issue resolution.
- The salary for this role is £32,500 (dependent on experience).
- Working hours are Monday – Friday 08:30 – 17:00 (negotiable variation possible).
- A company bonus scheme is in place.
- Free parking is available.
Universal Business Team is a family-run SME based in Coventry. We value our reputation and strive for excellence in customer service.
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