Service Desk Support Specialist

10 hours ago


Coventry, Coventry, United Kingdom Universal Business Team Full time

We are seeking a highly skilled Service Desk Support Specialist to join our team at Universal Business Team. As a key member of our operations team, you will play a vital role in providing exceptional service to our customers.

About the Job:
  • You will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
  • Providing information on delivery ETA updates will also be a key part of your duties.
  • In addition, you will need to communicate with customers regarding alternative products for items with long lead times.
  • Coordinating with carriers on delivery queries and returns is another important aspect of this role.
  • Effective handling of complaints in a controlled manner is essential for success in this position.
Job Requirements:
  • Proven experience in a Customer Services role is essential.
  • A calm and composed demeanor is vital for resolving complex issues.
  • Excellent literacy and email communication skills are necessary for effective communication.
  • A pleasant telephone manner is also a must.
  • A good grasp of IT and systems is required for efficient issue resolution.
Compensation and Benefits:
  • The salary for this role is £32,500 (dependent on experience).
  • Working hours are Monday – Friday 08:30 – 17:00 (negotiable variation possible).
  • A company bonus scheme is in place.
  • Free parking is available.

Universal Business Team is a family-run SME based in Coventry. We value our reputation and strive for excellence in customer service.



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