IT Service Desk Analyst

13 hours ago


Coventry, Coventry, United Kingdom ParentPay Group Full time

Support Analyst Job Description:

As an IT Service Desk Analyst at ParentPay Group, you will play a vital role in delivering exceptional customer support to our clients. Your primary responsibility will be to provide technical assistance via various channels, ensuring our customers receive prompt and effective support.

About the Role:

This is a fantastic opportunity to work with a leading education technology provider, supporting parents and schools in managing school payments and communications. You will be part of a dynamic team that prioritizes customer satisfaction, ensuring our clients receive the highest level of service.

Main Responsibilities:

  • Offer first-line technical support to customers via phone, email, and web chat
  • Record all support requests on Zendesk to track and manage tickets effectively
  • Build strong relationships with customers to deliver a positive experience
  • Stay updated on software developments and address any knowledge gaps
  • Participate in internal and external training courses to enhance skills and knowledge
  • Work independently with minimal supervision, meeting deadlines and taking ownership of tasks

About Our Team:

ParentPay Group is a pioneering provider of online payment systems for schools and academies. We are dedicated to delivering innovative solutions that have a lasting impact on the lives of children and families. If you are passionate about customer excellence and thrive in a fast-paced environment, we invite you to apply for this position

Your Rewards:

  • A salary range of £28,000 - £35,000 per annum, based on experience
  • A comprehensive benefits package, including generous holiday entitlement and pension scheme
  • Ongoing training and development opportunities to enhance your skills and career
  • A dynamic and supportive team environment with opportunities for growth and advancement
],

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