Customer Service Specialist

7 months ago

Coventry, United Kingdom Fox ESS Full time

We are looking for a Customer Service Specialist to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Collaborate with other departments to ensure timely resolution of customer concerns

Requirements and skills:

- Previous customer service experience in a call center or retail environment
- Experience in the energy industry is desirable, but not essential as training will be provided
- Experience using a CRM system is desirable, but not essential as training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and accuracy

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 2 years (preferred)

Ability to Commute:

- Coventry, West Midlands (required)

Work Location: In person

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