Customer Service Advisor
5 months ago
**Position: Customer Service Advisor**
**Sector: Professional Services**
**Location: Whitley, Coventry**
**Position Type: 12 month rolling contract**
**Inside / Outside IR35: Inside IR35**
**Salary: Umbrella £22.16**
I am currently recruiting on behalf of a Luxury Automotive OEM based in Whitley who are seeking a Customer Service Advisor to join their team.
As a Customer Service Advisor your main responsibilities are:
- You will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience.
- You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis.
- Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance
- Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support.
- Be a knowledgeable expert in the Clients’ brand and products Identify and manage any complaints on the initial contact
**Qualifications / Skills Required**
- Customer service Call centre
- An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable
- Strong communication skills, both written and verbal
- Experience of managing a high volume of queries
- Call centre experience preferred
- Strong stakeholder management skills
**Why work through Contechs?**
Contechs is a strategic partner to the automotive industry, providing innovative design and engineering services to global OEMs, from concept to production. Founded in 1997, Contechs has since established itself as a leading automotive recruitment specialist, recruiting across all disciplines in the product development process.
Its dedicated Contractor Care Team plays a pivotal role in providing an effective and successful placement for external employees, supporting them throughout their contract, from pre-placement to contract renewal.
**How to Apply**
*Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.*
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
Pay: Up to £22.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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