Customer Service Advisor

5 months ago


Coventry, United Kingdom NHS Professionals Full time

**About The Role**:
**If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.**

**Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.**

**We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)**

**Location -Coventry and Warwickshire Partner NHS Trust**
**Full-Time 37.5 Hours per Week**
**£21,300 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits**

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role - every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

**In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of**:
**Annual Leave **- We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year
**Employee Discount Schemes** - You’ll have access to a range of exclusive benefits such as the **Blue Light Card** which provides members with access to over 15,000 discounts online and on the high street And **Beat **a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
**Star of the Month** - Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.
**Employee Referral Scheme** - You could receive up to £500 if you successfully refer a friend or family member to work at NHSP.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.
- Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
- Customer service experience in an environment where delighting the customer is the core focus
- Administration experience
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
- Proactive approach to relationships and trouble shooting
- Ability to manage time and workload effectively
- Prioritising conflicting workloads



  • Coventry, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 401100958**£12.50 Per Hour** - Full Time**Permanent** **Coventry, West Midlands** **Customer Service And Call Centre** **Job Description**: **Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based just...


  • Coventry, United Kingdom The Trade Centre Group Full time

    **Customer Service Advisor** The Trade Centre UK has a fantastic opportunity for a Customer Service Advisor to join the UK’s largest independent used car supermarket. We are looking for motivated and professional individuals who strive for the very best level of service in all aspects of work. Established in 1999 and with over 700 employees across all...


  • Coventry, United Kingdom Barclays Full time

    **Customer Service Advisor** **Location: Coventry** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Coventry, United Kingdom Contechs Full time

    **Position: Customer Service Advisor** **Sector: Professional Services** **Location: Whitley, Coventry** **Position Type: 12 month rolling contract** **Inside / Outside IR35: Inside IR35** **Salary: Umbrella £22.16** I am currently recruiting on behalf of a Luxury Automotive OEM based in Whitley who are seeking a Customer Service Advisor to join their...


  • Coventry, United Kingdom Your Commercial Recruiter Full time

    **Customer Service Advisor (this isn't a contact centre)** - £22,790 per year basic salary - Office based in Coventry, Monday to Friday, 9am - 5pm - Excellent benefits including: Annual pay review (7.5% increase last year), Annual bonus (depending on company performance), 23 days holiday + bank holidays, free parking, life insurance scheme, and a generous...


  • Coventry, United Kingdom I2I Recruitment Full time

    Our nationally recognised client is recruiting for a Customer Service Advisors to join their busy and expanding team. You will be the first point of contact in delivering a professional and high-quality service to customers.**Responsibilities**: - Identify client needs providing solutions and managing expectations - Uploading documents onto systems and...


  • Coventry, United Kingdom CV-Library Full time

    Are you looking for a rewarding job? Do you like to support and help others? Do you want to feel good and have a sense of belonging? If so, we are on the search for a Customer Service Advisor to support our client's Home Delivery Service team. Job Title: Customer Service Advisor ***Immediate Start*** Location: Coventry Working Hours: 9am- 3pm ...

  • Customer Advisor

    5 months ago


    Coventry, United Kingdom Simon Lincoln Recruitment Solutions Ltd Full time

    **Role: Customer Advisor** **Hours of Work - Cover 9am - 5pm** **Dates - Monday 27th November - ongoing** **Customer Advisor Duties** - As a Cusomer Advisor you will be based front of house ensuring the highest level of customer service is maintained at all times and act as a role model for excellent service delivery. - To assist on open days and carry...


  • Coventry, United Kingdom CV-Library Full time

    As a Customer Service Advisor you will be the first point of contact for customers. You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries. Hours - 8:30am-5pm Monday - Friday. This role will be fully on site in centrally based offices in...


  • Coventry, United Kingdom Employal Full time

    **Customer Service Advisor** **£22,000 - £25,000 + bonuses** **Office based** **Coventry** **Our client** A vibrant and thriving British manufacturer who distributes their products globally is currently recruiting for a confident customer service professional to join them on a full-time permanent basis. **The role** - Act as a first point of contact...


  • Coventry, United Kingdom Office Angels Full time

    Are you looking for a rewarding job? Do you like to support and help others? Do you want to feel good and have a sense of belonging? If so, we are on the search for a Customer Service Advisor to support our client's Home Delivery Service team.Job Title: Customer Service Advisor ***Immediate Start***Location: CoventryWorking Hours: 9am- 3pmWeekly Rate: £330...


  • Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor. Working 8am to 5pm Tuesday to Saturday. You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team. The experience preference is telephone customer service not Retail or Food customer service backgrounds. You will...


  • Coventry, United Kingdom Contechs Full time

    **Position Title: Customer Service Advisor/Administrator** **Duration: 12 Month** **Location: Whitley** Contechs are currently recruiting on behalf of a Luxury Automotive OEM based in **Whitley** who are seeking a **Customer Service Advisor/Administrator** to join their team. - As an Customer Service Advisor/ Administrator you will provide high quality...


  • Coventry, United Kingdom Brett Martin Daylight Systems Full time

    This is a unique chance to join a vibrant team and be part of a growing business. As a Customer Service Advisor, you’ll be the face of the organisation, interacting with customers and providing them with efficient and knowledgeable service. You’ll be responsible for inputting orders, responding to customer queries and complaints, and ensuring that all...


  • Coventry, United Kingdom Office Angels Remote Work Freelance Full time

    Are you looking for a rewarding job? Do you like to support and help others? Do you want to feel good and have a sense of belonging? If so, we are on the search for a Customer Service Advisor to support our client's Home Delivery Service team. Job Title: Customer Service Advisor ***Immediate Start*** Location: Coventry Working Hours: 9am- 3pm Weekly Rate:...


  • Coventry, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK :37.5 hours per week worked Monday to Friday (8 hours between 7am & 7pm), you may also be required to do the odd weekend (This will be from home) RATE: £12.07 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with...


  • Coventry, United Kingdom DX Full time

    Role summary : Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to...


  • Coventry, United Kingdom Pro1 Recruitment Ltd Full time

    We are looking for a Customer Service Advisor to join our reputable client on a permanent basis. This is a fantastic opportunity to further your career with a well-established, reputable, UK company. To be the customer’s first point of contact, working with internal departments and suppliers to provide knowledgeable support and fast, in full resolutions...

  • Service Advisor

    5 months ago


    Coventry, United Kingdom Performance Resourcing Midlands Full time

    **Service Advisor** Coventry, West Midlands Circa £34,000 OTE/annum uncapped - Basic Salary £26,000 DOE We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Coventry **area. PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE. **A Customer Service Star** who has the ability...


  • Coventry, United Kingdom Workmate Agency Full time

    Our client is hiring a **Customer Service Advisor** - could this be you?! **KEY INFORMATION**: - Offering a salary of £12 - £12.50 per hour based on experience - Located in Warwick, Warwickshire - This is a temp to perm contract - Working hours are Monday - Friday, 2pm - 10:30pm (37.5 hours per week) **REQUIRED EXPERIENCE**: - 5+ years experience in...