Customer Service Advisor

6 months ago


Coventry, United Kingdom Martin Brower Full time

**1 x Customer Service Advisor (Full-time, permanent)**
**Location: Coventry**
**Shift Pattern: Sun-Thurs 08:00-16:00 & 11:00-19:00**
- Do you enjoy speaking to people and building relationships? If so, this might be the right opportunity for you._
- But first, what is in it for you?_
- Private family health insurance
- On-site parking
- Free meals
- Yearly bonus
- Job satisfaction
- Personal and professional improvement opportunities
- A bit about the role..._

To maintain a professional image of the company in all customer interactions and demonstrate passion and commitment to the customer by resolving all restaurant requests, queries and complaints and identifying opportunities to continually improve service levels
- What else will you be doing?_

**Inbound customer contact**:

- Delight the customer by providing a positive customer experience for all inbound customer contact to the satisfaction of the customer
- Restaurant order proposal changes and emergency orders
- Delivery schedule changes
- Product non-conformances
- Investigate and process errors/returns
- Management of the Restaurant recoveries
- Build effective working relationships with Restaurants to proactively trouble shoot, identified trends/issues affecting Restaurant Supply and manage to the satisfaction of the customer

**Outbound customer contact**:

- KPI/Dashboard results and exceptions
- Performance review surveys

**Credits management**:

- Process all credit claims utilising the JBA/JDE system and excel trackers
- Work with the operations team to check the validity of the claims via CCTV
- Liaise with the customer, where appropriate, regarding credit claims
- Prepare and issue credit information to the operations team
- Do your skills meet the needs for this role?_
- Have you got at least 1 year in Customer Service environment/role
- Have you got experience in call handling systems?
- Excellent data entry?
- Experience of data modelling, reporting and analysis tools?
- Competent in use of Microsoft Access, Excel, Word, PowerPoint and Outlook?

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Flexitime
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Coventry, CV5 6UQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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