Experienced Customer Service Telephone Advisor
6 months ago
Reason Transport are seeking an experienced customer service Telephone advisor to join our quality customer services / Traffic Team at our Coventry Distribution facility.
**Your goal will be to achieve performance and service level targets, meet and exceed customer expectations, resolve queries and find solutions.**
The ideal **Customer Service Advisor **will be vibrant and energetic, eager to go the extra mile and takes a problem-solving approach to all customer queries with a solution
- driven mind, telephone experience essential and web chat usage advantageous.
Location: Bagginton CV3 4PA
Working Hrs: Monday - Friday 9.30 am to 17.30 pm
Report to: Customer Services Supervisor
**Key Partners**:
- Member support
- Operations
- Warehouse
- Drivers
- Depots / Members
- Management Team
- Key Accounts Managers
- Business Development Manager
**Key Activities**:
- Customer Service and Traffic Enquiries / Queries
- Monitoring and Reporting
- Customer, Driver, Depot & Member Engagement
**Core Value**:
- Provide a first -class customer service experience
**Key Customers**:
- Corporate customers
- Operations
- Members
- Depots
**Strengths, skills and competencies**:
- Strong Telephone Skills
- Exceptional interpersonal skills
- Highly organized, strong and influential communicator
- Natural ability and desire to resolve problems and queries.
**Salary**: £24,720.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
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Experienced Customer Service Telephone Advisor
6 months ago
Coventry, United Kingdom J & J Reason & sons Full timeReason Transport are seeking an experienced customer service Telephone advisor to join our quality customer services / Traffic Team at our Coventry Distribution facility. **Your goal will be to achieve performance and service level targets, meet and exceed customer expectations, resolve queries and find solutions.** The ideal **Customer Service Advisor...
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