Customer Service Administrator

3 weeks ago

Coventry, United Kingdom Coventry Building Society Full time

We specialise in two areas, savings and mortgages and we have teams dedicated to our customers in both areas. To continue our savings success our we're looking for someone to join them to help us keep delivering outstanding member service, ensuring weremain one of the biggest Building Societies in the country.
You’ll have a friendly and customer focused approach in our Service Support area, as you’ll be processing multiple administration tasks and dealing with members requests daily. In the role you’ll have a good eye for detail as you’ll need to work accuratelyacross lots of different tasks, in a fast paced environment, where our main priority is our existing and new members within our SLAs.
We need you to have a friendly and accurate approach as you’ll be processing on behalf of our customers, from depositing cheques to amending customers details accurately and effectively. Some of the other tasks you’ll be responsible for are:

- Processing payments in and out
- Writing to members
- Changing members details
- Working exceptions reports
You’ll also need to be flexible to support other areas of the business, including our busy Contact Centre when required. As you grow in the role, you’ll become a referral point providing information and guidance to colleagues across the business.
As you increase in confidence and experience, you’ll work through our supportive accreditation scheme which helps you move through different levels of the role. This not only recognises your new skills but increases you salary at each point. You can own yourpersonal development and grow with us whether you’re looking for a career or a job that makes you happy.
You’ll already have a some administration experience ideally from a fast paced environment. Experience in delivering a good level of customer service will also be important and you'll thrive when you know that your actions result in a happy customer
You'll be detail orientated, nothing gets passed your eye for detail and you'll like working with and supporting others. You have a clear ‘can-do’ attitude, love to learn and are happy to help our greater customer service area, including taking calls when needed.
Due to the nature of the role you'll spend most of the week on site in our brand new building Coventry House, in Binley where you’ll spend time with your team, enjoy free car parking, a self-service restaurant, multi faith room, well being and games room
We work 9am - 5pm Monday to Friday
Coventry Building Society has grown into the second largest building society in the UK. We’re a national society, with local values and loyalty, and a caring family ethos. The best way to judge a company is based on what the people who work there say as we’rerated certified by Great Place to Work from our recent employee survey.
What makes us such a rich and progressive place to work is the huge variety of people in our teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bringto us we see as a real source of strength.
We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.
We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. As an employee, we have a great benefits package and you're encouraged to take control of your career. We invest in our people,with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression. We’ve got a whole range of different ways to support you, both in your role and wider well being

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