Administration Assistant

4 days ago


Coventry, United Kingdom ALS Environmental Full time

The Administration Assistant will provide administrative support to the Customer Service Co-Ordinators to ensure that the department is maintained in an effective, up to date and accurate manner.

**About the Position**
**Hours Per Week**: 37
**Days per Week**:Monday - Friday
**Basis**: Full Time and Permanent
**Annual Salary**: £18,003.68

**Key Accountabilities will include: -**
- Fielding telephone calls / reception cover
- Order processing
- Scanning and filing of documents
- Arranging collections and deliveries
- Responds to all inquiries and delivers appropriate information or refers to appropriate function or people
- Invoice approvals
- Undertake pre-registration for customers who require it
- Provide support functions for Customer Services
- Ad hoc duties as required to ensure that the business directives are met
**Job Knowledge, Skills, Experience**
- Contributes to the establishment of best practices for customer support
- Flexible approach to work supporting and backfilling other team members when appropriate
- Good organisational skills with the ability to prioritise own workload
- Demonstrate positive behaviours in line with company values, engaging with colleagues and promoting an ethos of integration & high performance
- Quality focus maintaining quality systems and compliance to regulations
- Office administrative experience ideally within a commercial organisation
- Excellent planning, organisational and time management skills
- Effective communication skills both written & verbally
- Professional and flexible approach to work with a firm focus on the customer
- Experience with working with various IT systems including MS Office
**Employee Benefits Include**:

- Annual Leave commencing at 25 days (rising to 27) plus 8 public holidays
- Ability to Buy/Sell annual leave
- Enhanced Company Sick Pay Scheme
- Celebrating Success Recognition Awards
- Learning/study support and Professional Fees paid
- Group Personal Pension Plan
- Car Parking on-site

**Job Types**: Full-time, Permanent

**Salary**: £18,003.68 per year

**Benefits**:

- Company pension
- On-site parking



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