Customer Care Administrator

4 months ago


Coventry, United Kingdom Bridge of Hope Full time

** Role**: Administrator
**Location**: Binley Court, Coventry
**Duration**: 3 Months (potential for extension)
**Hours**: 9am to 5pm, Monday to Friday

Resourcing Source Group is currently seeking a dedicated individual to join our clients team as a Complaints and Customer Care Administrator on a temporary basis.

**Responsibilities**:

- Provide day-to-day administrative support for the Complaints and Customer Care Team.
- Liaise with external affairs, MPs, and Councillor executives before matters escalate to the Housing Ombudsman.
- Assist with complaint resolution and maintain high standards of service delivery.
- Handle administrative tasks related to complaint inboxes, task boxes, and payment processing.
- Support case handlers during peak periods by taking messages and assisting with calls.

**Requirements**:

- Previous administrative experience is preferred.
- Strong organizational and multitasking skills.
- Proficiency in Microsoft Office Suite.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced environment.

Resourcing Group is acting as an Employment Business in relation to this vacancy.


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