Administrator

6 months ago

Coventry, United Kingdom HCRG Care Group Full time

Job Introduction
As an Administrator, you’ll join a team who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference.

This is a great opportunity to receive in-house training to upskill and progress into a Medical Secretarial role.

We are looking for part time administrator to join the team at ”The Meridian Practice” to provide high quality primary care to our patients.

The Meridian Practice is a specialist GP service for asylum seekers and refugees in Coventry. The healthcare team based in Coventry deliver holistic health care for this patients group. We provide services to meet the needs patients who attend the Practice and aim to make a difference to people’s lives in their community.

Here at Meridian Practice, you will begin your journey as an administrator, we will work with you to develop your skills and provide all training to progress your career here. You will also, work alongside a team of fellow dedicated and highly skilled healthcare professionals in service. We support each other in any way we can by holding regular meetings / development sessions / social events.

We are keen to strengthen our team by identifying a forward thinking and highly motivated reception/admin staff who is committed to providing high quality clinical services and making a difference to the health inequalities of the area. We are looking to recruit a flexible, enthusiastic individual to work with us across both services, at our Meridian Practice and our Anchor Centre.

Our service runs **Monday-Friday 8am-6:30pm,** and you will be required to work flexibly.

Main Responsibilities
Your days will be fulfilling and rewarding and some of your responsibilities will include:

- Typing referral and clinical letters to send to local hospitals and service providers for the e-referral service / RSS.
- Administration of e-referral system and maintain robust logs and trackers of all referrals, particularly 2WW for audit purposes.
- Acting as a point of liaison between doctors, patients and hospitals dealing with queries and troubleshooting problems.
- Making appointments directly with hospitals where appropriate e.g., rapid access clinics.
- Chasing outstanding investigations / results / correspondence.
- Processing EMIS and Docman tasks and workflows.
- Support practice in working towards QOF and KPI targets.
- Typing of other correspondence produced by doctors/nurses/practice manager as required.
- Preparing agenda for in-house meetings and taking of minutes
- Ordering of stationery and office supplies.
- Scan patient-related documents onto their medical record as required using SNOMED codes as agreed by the clinical team.
- Participate in service development and training.

**Please see job description for full list.**

Experience in this role is desirable but not essential.

The essential qualities we are looking for in our Administrator applicants are:

- Knowledge and experience of working on Emis Web.
- Strong written and verbal communication skills
- This is a multi-skilled role and the post holder will work closely with the team to ensure all roles within the office are covered during periods of absence or extreme work pressures
- Excellent time management and organisational skills
- Ability to work under pressure and prioritise caseload
- Ability to work independently and responsibly, without direct supervision
- To understand and abide by the rules of confidentiality
- Discreet and mindful of individual circumstances
- Flexibility, commitment and adaptability
- Previous experience of working in a Clinical Reception Area

About The Company
We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As an Administrator, you’ll be part of our valued team at our Meridian Practice in Coventry.

You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- Salary Dependent on Experience and access to our group pension
- MyWellness - a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life managemen

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