Customer Support Administrator

6 months ago

Coventry, United Kingdom Jurni Leasing Full time

Jurni are the industry’s leading minibus experts that schools, colleges and academies trust and love, but whatever your sector, finding the perfect minibus is easy.

We are recruiting a Sales Support Administrator for our Minibus Leasing team that specialises in providing competitively priced Minibus leasing for schools, colleges and business clients.

We currently have an exciting opportunity for a Sales Support Administrator to join our growing team in our Coventry office, this is a full-time permanent role based in Meriden. As a Sales Support Administrator, you will deal with new and existing customers, supporting them with their new vehicle experience.

**Responsibilities**
- Manage customer accounts, answering any queries and dealing with client enquiries about credit terms, products, prices, and availability on an ongoing basis.
- Be responsible for the administration of the accounts, ensuring the collation of up-to-date information promptly.
- Process and submit client credit proposals to our finance partners.
- Produce customer order forms and finance agreements.
- See orders through to pay out and completion.
- Track and manage vehicle due dates, arranging vehicle deliveries and collections.
- Provide general administrative support as needed.
- Develop relationships with our existing clients by providing support, information, and guidance.
- Liaising with the sales team, customers, and dealers.

**Skills and requirements**:

- Customer-focused with excellent communication and interpersonal skills.
- Highly organised with attention to detail.
- Good time management.
- Have good problem-solving skills with the ability to work on multiple tasks simultaneously.
- Be able to build long-lasting and mutually beneficial relationships with their contacts.
- Have a proactive approach, a willingness to learn and the ability to adapt are essential.
- Previous experience working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous.

**What we offer**:

- 25 days annual leave plus bank holidays
- Comprehensive training and personal development
- Enhanced pension contribution
- Free parking
- Cycle to work scheme
- Employee discount scheme - Perks

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Coventry: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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