Customer Service Administrator

5 months ago


StokeonTrent, United Kingdom IAE Full time

Main Duties and Responsibilities:

- Communicate clearly and concisely, both in writing and verbally, while maintaining a professional telephone manner.
- Utilise computers and software such as Outlook, Word, Excel, and input data into IAE’s CRM system.

To be a successful Maternity Cover Customer Service Advisor, you need to:

- Stay calm under pressure, actively seeking to resolve customer problems or queries.
- Demonstrate enthusiasm, hard work, and a willingness to go the extra mile consistently.
- Focus on resolving problems competently and in a timely manner.
- Negotiate solutions that benefit both the customer and IAE.
- Show empathy towards a customer’s situation while remaining politely assertive.
- Be self-motivated and capable of working towards targets.

**The position is temporary, covering maternity leave, with a duration of 12months.**

**Hours**: Working 39 hours, Monday to Friday IAE offers a choice of working schedules on a 2-week rotational basis, including the option a of Lunch Time Finish every other Friday. Earliest available start 7.30am and latest available finish is 5pm.

**Benefits**: Company Pension (5% Employer Contribution), Full Sick Pay (Designated Period), Death in Service Benefit, 32 Days Paid Holiday (Plus Loyalty Days), Biannual Attendance Bonus, Saving Scheme.

**Job Type**: Temporary contract
Contract length: 12 months

**Salary**: £23,979.38-£27,975.94 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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