Merchandising Helpdesk Support Co-ordinator
3 days ago
We currently have an exciting opportunity within the Merchandising Division here at UK Greetings. This part time, frontline role based at our head office in Dewsbury provides support & customer service to our field-based colleagues. If you have a passionfor service excellence and enjoy problem solving, then this could be the role for you.
The Role:
Reporting to the Merchandising Operations Manager, you will be one of the key points of contact for our field-based merchandising team, to support them with any queries & issues they may have with their handheld devices:
- Support Helpdesk - Delivering excellent customer service to our field-based colleagues; taking telephone calls on a daily basis & assisting them with any queries, technical problems or hardware replacements.
- Issuing Hardware to Merchandisers - Ensuring that all new or replacement equipment requirements are issued to field-based colleagues in a timely manner.
- Tracking Hardware & Usage - Ensure that all assigned hardware is correctly recorded against each user, levels of usage is tracked & is queried as & when required
- General administration, queries & requests - Generally supporting our field-based colleagues with any queries or requests for information.
- Providing Reports - Issuing any required reports to the field management team.
- Excellent listening and questioning skills, combined with the ability to interact confidently with users in order to establish what the problem is and to explain the solution
- The ability to work well in a team
- Excellent problem-solving skills
- You have a strong customer focus & a real passion for outstanding customer service
The Benefits:
- Employee Benefits Platform
- Employee Referral Scheme
- Free onsite parking at Head Office sites
- Staff shop
- Pension Scheme
- Leadership Apprentice Scheme opportunities, Levels 3, 5 and 7
- Online Doctor and Employee Assistant Support
- Employee Recognition scheme
If this sounds like the job for you, then what are you waiting for
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