Customer Operations Team Leader

3 days ago

Dewsbury, United Kingdom UK Greetings Full time

Do you want to build your career with a market leading, global organisation operating within the FMCG sector?
- Could you be our new Customer Operations Team Leader?
- Are you looking for your next challenge and a career in Supply Chain?
- Are you self-motivated and keen to develop in a Company that puts people first? Do you have excellent analytical skills and communication skills, and a key eye for detail? If so, then this could be the role for you
- Did we mention that we offer hybrid working too
- Samantha is recruiting into her team
- We have a fantastic opportunity to join our Customer Operations team, working 30 hours per week and reporting directly to the Supply Chain Analyst.
- The role takes day to day responsibility and leadership of a team of Customer Operations Co-ordinators, covering one of our key High Street accounts.
- The key areas of responsibility are:

- To provide first class service to our internal and external customers.
- Oversee and understand customer EPOSR models.
- Oversee price set up and ensure correct sign off.
- Provision of account support to NASM and the supervision of operational activities relating to the supply of products to the customer.
- Oversee customer price set up, and action sign off in line with Sarbanes procedures.
- Oversee the EPOSR model in assurance that the team are updating the system as required to maintain the highest levels of in store availability.
- Investigation and resolution of any issues affecting availability and service to the customer.
- Oversee all display changes requested by the customer, to include re-plans and pocket changes, new stores and refits. Ensure checks are administered to maintain accuracy of store displays.
- Co-ordination of all seasonal and everyday activity to ensure projects are implemented accurately and on time.
- Prioritisation of teams’ workload in line with business projects and priorities; updates to the team so they are fully briefed on account activity.
- Provision of updates to the business on account activity for CDS purposes.
- Team training / development / competencies / PDP’s.
- Continually improve on existing processes and drive efficiency within the team.
- Provision of a first class support to merchandisers and/or customers - analysis of Solutions reports to highlight trends and eliminate calls where possible.
- Thorough understanding of the customers, systems, processes and procedures which the team are exposed to.

**Who are we looking for?**

The incumbent will work with all a variety of internal departments to make recommendations and suggest improvements to enhance the teams capabilities and performance.
- Ideally educated to HND/HNC level (or equivalent work experience), with proven experience in people management and development (in a customer focused role) and excellent PC skills (a minimum of Intermediate level).
- This role is based at our Mill Street site in Dewsbury, West Yorkshire.**Who we are**

We help make the world a more thoughtful and caring place every single day with our greeting cards and gift dressings created for life’s big events, special occasions and those “saw-this-and-thought-of-you” moments of life. Along with our sister Company John Sands, we’re part of the American Greetings Corporation, one of the largest privately owned greeting card publishers in the world.
- We are the largest direct to retail publisher of greeting cards in the UK - so you’ll find our amazing products just about everywhere
- Here at UK Greetings we take pride in being an inclusive and diverse employer - we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background.
- Among the great benefits of working at UK Greetings are:
- Hybrid Working, work from home and at our Dewsbury head quarters
- Employee Benefits Platform
- Employee Referral Scheme
- Free onsite parking at Head Office sites
- Employee discount shop
- Pension Scheme
- Leadership Development Programmes, Levels 3, 5 and 7
- Online Doctor and Employee Assistance Programme (EAP)
- Employee Recognition scheme

So if you feel like the role ticks all of the right boxes and you would love to be part of a talented team, you’re in the right place

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