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Customer Service and Administrative Support

4 months ago

Brentford, United Kingdom Keplin Group Limited Full time

**Responsibilities**:

- Assist with the placement of orders, refunds, or exchanges
- Advise on company information and answer questions about warranties or terms of sale
- Work closely with the customer service manager to ensure proper service is being delivered
- Compile reports on overall customer satisfaction
- Assist with data entry and file management, maintaining impeccable records
- Contribute to the upkeep of a pristine and professional office environment
- Provide support to other departments as required
- Other duties as assigned

Qualifications:

- Exceptional written and verbal communication skills
- Distinguished background in customer service and office administration
- Exceptional problem-solving and time management abilities
- Positive attitude, with the ability to work well in a team-oriented environment
- Prior experience in the ecommerce industry is highly desirable

**Experience**:

- 2 years in Customer Service/ Administration (preferred)

**Benefits**:

- On-site parking
- 28 days holiday (Including Bank Holidays)
- Early start
- early finish scheme
- Friday drinks
- Team Building activities/ Team incentives

About us:
Keplin is one of the UK's leading wholesale distributors of a range of high-quality products. Keplin offers high-quality products without compromising on customer service and has built up a high reputation for selling high-quality products.

This is a full-time position, If you meet the qualifications outlined and are eager to join our esteemed organization, please submit your resume and cover letter for consideration.

**Job Types**: Full-time, Permanent

**Salary**: £21,807.00-£22,746.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 3 years (preferred)

Work Location: Hybrid remote in Brentford

Expected start date: 27/03/2023