Customer Service Manager

6 days ago


Brentford, Greater London, United Kingdom James & Partners Full time

Job Summary:

James & Partners is seeking a highly motivated and detail-oriented Customer Care Manager to join our team. As a key member of our property management team, you will be responsible for managing new build reserved plots from reservation through to completion.

Key Responsibilities:

  • Manage all reserved plots, ensuring compliance with company policies and procedures.
  • Coordinate showroom viewings and ensure a seamless customer experience.
  • Handle general enquiries and provide exceptional customer service.
  • Manage administration tasks, including data entry and record-keeping.
  • Coordinate maintenance with contractors and ensure timely completion of tasks.
  • Perform daily tasks, including monitoring customer progress and resolving any issues that may arise.

Requirements:

  • At least 2 years' industry experience in a similar role.
  • Fast-track progression opportunities.
  • Excellent communication and organizational skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • 28 days holiday including bank holidays.
  • Strong estate agency brand with opportunities for rapid progression.

About Us:

James & Partners is a leading independent property company in the UK. We are committed to delivering exceptional service to our customers and providing a supportive and dynamic work environment for our employees.



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