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Customer Service Director

2 months ago

Brentford, Greater London, United Kingdom Safestore Full time

Job Summary:

Safestore is seeking a highly motivated and experienced Store Manager to lead our team and drive sales performance. As a Store Manager, you will be responsible for leading by example, coaching and motivating your team to achieve exceptional customer service and sales targets.

Key Responsibilities:

  • People Management: Lead and motivate the store team through coaching and providing constructive feedback, encouraging them to enhance performance.
  • Sales Performance: Achieve your targets by understanding every customer's requirements, and advising on the best solution from enquiry through to move in, driving your store's performance (P&L) and achieving targets.
  • Store Standards: Ensure the store meets Safestore's high standards, including maintaining a clean and organized store environment, and adhering to company policies and procedures.

Requirements:

  • Previous experience in a management role, preferably in a customer-facing environment.
  • Strong commercial acumen and ability to drive sales performance.
  • Excellent leadership and coaching skills, with the ability to motivate and develop a team.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.

Benefits:

  • 28 days paid holiday per year (including bank holidays).
  • Bonuses of basic monthly salary for achieving targets.
  • Enhanced parental leave.
  • Pension scheme.
  • Healthcare cash plan for all colleagues.
  • Wellbeing initiatives such as discounted gym membership and a cycle to work scheme.
  • Sharesave scheme with huge success historically for our colleagues.
  • Colleague and family discounts on Safestore products and services.
  • Employee Assistance Programme.