Customer Service Representative

4 weeks ago


Brentford, Greater London, United Kingdom Sytner Group Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Support Executive to join our team at Mercedes-Benz of West London Corporate Sales. As a key member of our team, you will be responsible for providing exceptional customer service and support to our valued clients.

Key Responsibilities
  • Manage customer orders and deliveries, ensuring accurate maintenance of systems and records.
  • Communicate effectively with customers, providing timely updates and information on their vehicle orders.
  • Work collaboratively with our management and dealership teams to ensure seamless customer experiences.
  • Proactively manage customer inquiries, orders, and deliveries, using your initiative to delight customers.
  • Collate customer knowledge and anticipate their needs, utilizing excellent organizational and preparation skills.
Why Sytner Group?

We offer a comprehensive benefits package, including enhanced holiday entitlement, industry-leading maternity and paternity pay, career development opportunities, and recognition of long service.

We pride ourselves on creating an equitable environment, welcoming applications from individuals with diverse backgrounds and experiences. As part of our commitment to Diversity and Inclusion, you have the right to request reasonable adjustments to job interviews and the recruitment process.

About Us

Sytner Group represents over 23 prestige vehicle brands across 140 UK dealerships. We are passionate about developing talent and building careers, with our colleagues recently scoring us an outstanding 89% on our colleague engagement survey.



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