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Customer Service Team Lead

2 months ago


Brentford, Greater London, United Kingdom Safestore Full time

Lead a Team of Customer Service Professionals

Safestore is a leading provider of self-storage solutions, and we're seeking a highly motivated and experienced Store Manager to lead our team of customer service professionals. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of customer-facing staff.

Key Responsibilities:

  • Lead by Example: Demonstrate exceptional customer service skills and lead your team to provide an outstanding customer experience.
  • Drive Sales Growth: Develop and implement strategies to increase sales and revenue growth.
  • Team Management: Recruit, train, and develop a high-performing team of customer service professionals.
  • Customer Relationship Building: Foster strong relationships with customers to ensure their needs are met and exceeded.
  • Performance Management: Monitor and improve team performance, identifying areas for growth and development.

What We Offer:

  • Competitive Salary: A basic starting salary of £31,000 per annum, with the potential to earn up to £35,650 per annum through bonuses.
  • Benefits Package: 28 days paid holiday per year, bonuses for achieving targets, enhanced parental leave, pension scheme, healthcare cash plan, wellbeing initiatives, and a sharesave scheme.