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Customer Service Team Lead
2 months ago
Lead a Team of Customer Service Professionals
Safestore is a leading provider of self-storage solutions, and we're seeking a highly motivated and experienced Store Manager to lead our team of customer service professionals. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of customer-facing staff.
Key Responsibilities:
- Lead by Example: Demonstrate exceptional customer service skills and lead your team to provide an outstanding customer experience.
- Drive Sales Growth: Develop and implement strategies to increase sales and revenue growth.
- Team Management: Recruit, train, and develop a high-performing team of customer service professionals.
- Customer Relationship Building: Foster strong relationships with customers to ensure their needs are met and exceeded.
- Performance Management: Monitor and improve team performance, identifying areas for growth and development.
What We Offer:
- Competitive Salary: A basic starting salary of £31,000 per annum, with the potential to earn up to £35,650 per annum through bonuses.
- Benefits Package: 28 days paid holiday per year, bonuses for achieving targets, enhanced parental leave, pension scheme, healthcare cash plan, wellbeing initiatives, and a sharesave scheme.