Customer Service and Operations Coordinator

6 days ago

Brentford, Greater London, United Kingdom Hardy Recruitment Full time

About Us

Hardy Recruitment is a leading recruitment agency specializing in luxury and high-end industries. We are seeking a highly skilled and experienced German Speaking Customer Service and Operations Assistant to join our team in our Head Office in West London.

Key Responsibilities

  • Provide exceptional customer service to clients and customers via phone, email, and in-person interactions.
  • Process orders, handle returns, and manage repairs in a timely and efficient manner.
  • Liaise with suppliers and sales representatives to ensure seamless operations.
  • Support the operations manager in conducting special projects and tasks.
  • Perform other operational and customer service-related duties as required.

Requirements

  • Proven experience in customer-facing roles, preferably in a high-end retail or wholesale environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Bilingual in German and English (written and spoken) is highly desirable.
  • Technical or mechanical background and understanding is also a plus.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a leading recruitment agency in the luxury industry.
  • A dynamic and supportive work environment.

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