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Customer Service Manager

2 months ago

Brentford, Greater London, United Kingdom James & Partners Full time £42,000

Job Summary

James & Partners is seeking a highly skilled Customer Care Manager to join our team. As a key member of our property management team, you will be responsible for managing new build reserved plots from reservation through to completion.

Key Responsibilities

  • Manage all reserved plots, ensuring compliance with company policies and procedures.
  • Coordinate showroom viewings and ensure a smooth customer experience.
  • Handle general enquiries and provide exceptional customer service.
  • Manage administration tasks, including data entry and record-keeping.
  • Coordinate maintenance with contractors and ensure timely completion of tasks.
  • Perform daily tasks, including monitoring customer interactions and resolving any issues that may arise.

Requirements

  • At least 2 years' industry experience in a similar role.
  • Fast-track progression opportunities for high-performing individuals.
  • Excellent communication and organizational skills.
  • Ability to work independently and as part of a team.

About the Role

This is an exceptional opportunity for an experienced property professional to join our team and take on a challenging and rewarding role. As a Customer Care Manager, you will have the opportunity to work with a leading independent property company and contribute to the success of our business.

What We Offer

  • 28 days holiday including bank holidays.
  • Strong estate agency brand with opportunities for rapid progression.
  • Competitive salary and benefits package.