Service Administrator

7 months ago


Brentford, United Kingdom Citygate Automotive Full time

**Service Administrator**

Citygate Volkswagen, West London

**Salary**: £25,000

Permanent

**Role overview**

We are looking for a Service Administrator to join the team at the largest Volkswagen retailer in Europe.

**Location**

The role is at Volkswagen’s European Flagship Dealership in West London Brentford, a state-of-the-art facility, with a 25-ramp workshop, its own multistory car park, and an indoor used car showroom. Whether it is grabbing a Camper Café Coffee or exploring our collection of special and unique classic Volkswagens, Citygate West London offers an experience for our customers and our staff that is unrivaled. A facility like this combined with the culture, ethos and people values which Citygate and our team at West London pride themselves on is a magical combination.

**Key responsibilities**

Your key responsibilities as a Service Administrator will be:

- To provide administrative support to all areas of the Aftersales department
- Job pack preparation ( inc checking ELSA, SCP, C&D prep, GDPR check)
- Fleet management of Coopers Loan vehicles and Mobex supplied vehicles
- PCN admin
- WIP management including Rebooking for Parts received
- Ensuring zero WIP provision by month end
- Updating customers with Parts On Order (off site) weekly via RTC messaging (inc WIP note update)
- Filing and Archive management
- To be available for other duties as directed by ASM including Host & Control

**What’s in it for you?**

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

- Access to our in-house training academy for everyone
- Electric Vehicle (EV) Training levels 1- 4 for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

**About You**

As a Service Administrator you will ideally have the following skills and attributes:

- Ideally experience working in the automotive industry
- Excellent customer service and administrative skills
- Excellent organisational skills
- Ability to work effectively within a team environment
- Comofrtable working with IT systems
- Comfortable working in a high pressured environment

**Why Citygate**

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Life insurance

Supplemental pay types:

- Bonus scheme

Work Location: In person



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