Circulation Operations Assistant

6 months ago


London, United Kingdom Sage Full time

**About our Team**:
The Sage Circulation Operations Team is made up of hard-working, and strategic analysts who are engaged with nearly every division within Sage and committed to ensuring our internal systems are functional for every aspect of the business. We are problem solvers, engaged in troubleshooting and creating efficiencies and improvements using systems knowledge and technical expertise.

We ensure the smooth operation of our internal systems and work closely with the Technology department and vendors on continuous improvements to the system while also ensuring the system is set-up correctly.

We are a team who engage with every department within Sage, and work across all of Sage's offices. We consistently partner with our IT, Customer Service, Finance, Editorial, and Marketing teams.

**Could you be our new Circulation Operations Assistant?**

**Your new role**:

- Monitor system inputs and outputs using pre-existing processes, and highlighting errors according to those procedures
- Play an active role in the continual development and improvement of standard operating procedures both within the team and where the team is a participant in other departments’ processes
- Identify, investigate, and resolve problems reported through various channels such as customer feedback, feedback from other teams, system alerts, or performance metrics. This involves gathering data, analyzing it to figure out the root cause of the problem, and implementing solutions by advancing it to the appropriate teams or managers
- Coordinate discrete projects and project level administration for the Circulation Operations team when required
- Contribute to the annual exercise in product pricing and packages updates, ensuring decisions and data is collated and applied according to the project plan

**Overview of benefits**:

- 25 days holiday excluding bank holidays full-time/pro-rated for part-time roles
- 2 additional ’floating days’ of personal leave, in recognition that each of us has cultural, religious, or family commitments that fall at times when the company is not closed.
- Life assurance
- Income protection
- Access to Sage books and journals
- Tuition scheme and support for pursuing professional qualifications
- Hybrid working arrangements - In office 20% of contracted hours. We work flexibly and most staff can choose to work from home for up to 80% of their contracted hours.

Other benefits, which may change include:

- Sage lunches held weekly in the office
- Variety of snacks and beverages available in the office
- Home working allowance
- Travel insurance
- Healthy lifestyle reimbursement
- Access to the Company doctor
- Access to Company loans (season ticket loan, rental deposit loan, cycle loan)
- Anniversary trip**Diversity, Equity, and Inclusion



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