Band 4 Business Co-ordinator

6 months ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has risen in the Education Business Unit at University Hospitals Birmingham NHS Foundation Trust to join our friendly team as an Education Business Co-ordinator.

We are looking for an enthusiastic and motivated individual who will be supporting the Business unit team, providing a high quality, professional service to staff & colleagues.

We are currently recruiting for a Band 4 position at 37.5 hours per week (Based at Heartlands Hospital).

The role would require some cross site cover, if required for the needs of the service.

**Main duties, tasks & skills required**:
MAIN DUTIES & RESPONSIBILITIES:

- To work as part of the Education Business Unit supporting the team in all aspects of administration, commissioning, monitoring of education contracts, modules and programs across all disciplines and multi professional staff groups.
- To work as part of the team in the provision and promotion of a quality service.
- The post holder works to objectives agreed with the Education Business Advisor or Manager on the development of the Business Unit service and undertakes blocks of work as delegated.
- To support the Business Unit team in the administration of commissioning processes and new developments in the business and process.
- To liaise, maintain and enhance key working relationships, both internally and externally with stakeholders
- To work autonomously in the absence of the Education Business Advisor
- Use own initiative to plan time effectively and prioritize all incoming work on a daily basis.
- Work on own initiative to prepare background information, collate information into reports, produce statistics and create and manage spreadsheets.
- Ability to analyze, interpret and report complex financial information.
- To answer and deal with queries regarding commissioning issues.
- To be an effective team player, supporting colleagues in their work, updating them and communicating with them regularly.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
- Business Administration NVQ level 3 or equivalent experience in an Administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
- Experience of dealing with the Public/Customer service experience
- Good Organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare
- Previous experience of transcribing formal minutes

**Additional Criteria**:
**Essential**:

- Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisational skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, patients and visitors
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the n



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