Customer Experience Associate

6 months ago


Brockworth, United Kingdom I2I Recruitment Full time

Join as a compassionate Customer Experience Associate with my client's team. Handle accident, fire, and theft claims, influence outcomes, and provide stellar service.
- Full training provided This role will suit anyone from any customer service background such as retail and hospitality.

**Jade Bolger****:
Recruitment Consultant

**Responsibilities**:

- Primary point of contact for Policy Holders
- Manage caseload for swift settlements
- Guide customers for effective claims management
- Ensure precise claims handling
- Maintain compliance with procedures
- Optimise claim settlements

**Benefits**:

- Competitive pension
- Generous number of holidays with the option to buy up to 10 additional days. (up to 37 days)
- Annual salary review
- Bonus based on performance
- Comprehensive life assurance
- Flexible benefits including medical coverage
- Wellbeing initiatives
- Flexible working

**Requirements**:

- Strong communication and customer service skills
- Computer literacy
- Positive attitude, adaptability
- Previous experience within customer service role



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