Claims Handler

Are you conscientious, and empathetic? Do you have experience working on the phone and dealing with sometimes challenging conversations? If so, then you might be just the person for this role.
- My client, a fast paced insurance company, are looking to take on multiple new claims handlers to deal with an increase in call volumes. So if you feel comfortable answering phones, or calling out to speak to people who may be in a difficult situation, then read on**Responsibilities**:

- Be the primary contact for policy holders who are making a claim, and helping to negotiate settlement for items lost
- Be given, and manage your own caseload to ensure claims are settled in reasonable time
- Manage expectations in terms of settlement amounts
- Guide customers through the settlement process and influence their decisions where possible
- Ensure that claims are handled in the correct manner and logged on the internal system accurately
- Provide a quality service to customers in line with company guidelines and legislation
- Communicate effectively both internally and with customers
- Settle claims to the benefit of the company

**Benefits**:

- A competitive pension, for which the company will pay twice the amount
- Full, extensive, training provided
- 27 days holiday, plus the option to buy another 10 days.
- A discretionary annual bonus based on personal and company performance
- A flexible benefits package including Private medical insurance, Health and Dental plans, Free life assurance policy, Discounted gym membership, Cycle to work scheme and Discounts with a range of retailers.
- Wellbeing activities - Support groups, Yoga, Mindfulness sessions, Sport and Social Club events and more
- A brilliant office space with plenty of parking

**Requirements**:

- You’re able to communicate effectively with a range of people, from the public, to lawyers
- You are confident in being able to negotiate with and influence individuals towards a mutually beneficial resolution
- Previous experience delivering a high level of customer service would be ideal
- A positive attitude, and resilience when it comes to dealing with potentially difficult conversations would be a big help.