![Nationwide](https://media.trabajo.org/img/noimg.jpg)
Customer Representative
2 weeks ago
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in **Ilford.** This role is full time, 35 hours per week, Monday to Saturday.
**More in your pocket**. From 1 July 2024, salaries for this role will increase to £23,500
If this role is advertised as part time the salary will be pro rata.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
**What you’ll be doing**:
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches
What can’t a Customer Representative do This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with Customer queries though our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers queries. They are the most important part of our day.
**About you**:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
We are the front line in protecting our customers, building our society.
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
**The extras you’ll get**:
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- 25 days holiday, pro rata
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career.
- Wellhub
- Access to a range of free and paid options for health and wellness
- Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
- London top up payment of £2,093 per annum, pro rata
**What makes us different**:
We’re different from other financial service providers. We’re a building society, owned by our customers. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.
That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.
As a mutual organisation, we are guided by a social purpose which we interpret as ‘building society, nationwide’. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.
On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.**What to do next**:
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