Front Desk Agent

6 months ago


Exeter, United Kingdom Courtyard by Marriott Hotel Full time

Front Desk Agent

**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely manner
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area

**Experience**:

- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills
- Attention to detail and accuracy

If you are a friendly, customer-focused individual with excellent communication skills, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating a positive guest experience.

Please note that this position may require working evenings, weekends, and holidays.

To apply, please submit your resume along with a cover letter highlighting your relevant experience.

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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