Night Auditor/receptionist

6 months ago


Exeter, United Kingdom Courtyard by Marriott Hotel Full time

Front Desk Agent

**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide guests with information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries or requests
- Process guest check-ins and check-outs accurately and efficiently
- Handle cash and credit card transactions, ensuring accuracy and confidentiality
- Maintain a clean and organized front desk area
- Assist with resolving guest complaints or issues in a timely and satisfactory manner
- Collaborate with other hotel departments to ensure guest satisfaction

**Requirements**:

- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in using computer systems, including reservation software and Microsoft Office Suite
- Ability to work flexible hours, including weekends and holidays
- High school diploma or equivalent required

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Night shift

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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