Hotel Night Receptionist

5 months ago

Exeter, United Kingdom The Bendene Townhouse Full time

Position:
**Night Receptionist/ Porter**

Full time - 4 nights on 4 nights off

Part time positions are available. The salary is pro rata.

Meets National Living Wage

Position Summary:
The Night Porter GSA reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests.

**Qualifications for the role**:

- No previous experience required although would be advantageous
- Must have excellent customer service skills
- Must be skilled in hotel room cleaning to the highest of standards
- Must have a meticulous attention to detail
- Must be able to work on their own initiative
- Must have excellent communication skills

**Duties and Responsibilities**:

- Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours
- Supporting the Hotel Manager in all areas as required
- Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
- Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)
- Knowledgeable of the hotel and guest accommodation facilities and services provided
- Knowledgeable of the department’s safety and emergency procedures
- Manage lost property in accordance with the lost property standard operating procedure
- Assist with the preparation and serving of breakfast
- Prepare details required for pre-meal briefing - out of stock items, daily specials, etc
- Clean all areas as requested by the Hotel Manager including bedrooms, bathrooms, showers and toilets, and kitchen areas to the highest standards
- Replenish stocks of toilet roll, soap, paper towels as necessary
- Vacuum corridors, office areas and stairs as requested
- Damp wipe paintwork and high dust all areas
- Remove any rubbish to the designated area
- Report any maintenance and repair tasks in the hotel to the Hotel Manager
- Escalate anything unusual to management
- Checking guests in and out which includes handling payments
- Performing Health and Safety Checks
- Security
- Fire Safety and First Aid
- Any other duties reasonably required of you to support the business as needed.

**Your entitlements**:
Your compensation and benefits are embodied in your employment contract

**Salary**: £25,900.00-£28,080.00 per year

Schedule:

- Night shift
- Weekend availability

Work Location: In person

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